Data Analyst - International Group Program

The International Group Program (IGP), a division of Manulife Financial Corporation, is a global network of insurers (Network Partners) who collaborate to offer coordinated employee benefits solutions to multinational companies around the world, providing greater efficiency, flexibility, detailed reporting and seamless administration.

IGP operates within the mission, values and vision of Manulife: to be a digital, customer-centric market leader and the most trusted provider of coordinated employee benefits solutions for multinational corporations worldwide, offering a compelling value proposition for its customers.

Position Responsibilities:

• Review and audit financial reports for our Multinational Clients received from our Global Network Partners to ensure a full understanding of the data provided, ensuring accuracy of the reports received.

• Negotiate corrections and changes to financial reporting submissions with our Global Network Partners as required, negotiating delivery dates to ensure Client annual reporting timelines are met.

• Technical trainer and consultant for our Global Network Partners, ensuring best in class delivery and accuracy of annual and quarterly reporting.

• Gather data from various source systems (PRISM, Salesforce) to identify, research and analyze experience trends by region, country, line of risk and by IGP product type. Engage and lead IGP Underwriter and the local Network Partner underwriting teams for each jurisdiction to identify and implement proactive responses to address those trends.

• Engage Global Network Partners and Lead Underwriters on underperforming Employee Benefit contracts, understanding root causes and influencing the actions taken locally by our Network Partner and directing the action within IGP to address the performance.

• Participate in annual audits of our Global Network Partners under the direction of the Lead IGP Underwriter.

• Participate in projects providing technical support aimed at operational efficiency and reporting accuracy and making recommendations for testing and implementation.

• Technical trainer, consultant and mentor to IGP Administration staff, including BPO operations and other functional units within IGP on Policy Year End Report (PYER) completion and review.

• Conduct technical QA peer reviews of IGP Administration and BPO reporting completion and review for the accuracy.

Preferred Qualifications:

• Bachelor’s degree preferred.

• 2 - 3 years of International Employee Benefit experience including progressive business analysis experience.

• Excellent knowledge of IGP’s functional applications (PRISM, Salesforce).

• Superior analytical skills.

• Excellent negotiation skills.

• Ability to analyze and solve numerous complex issues.

• Good understanding of the Employee Benefit offerings of our Global Network Partners.

• Solid appreciation of the needs of Clients, advisors, Account Development teams and other IGP operation departments.

• Excellent organizational skills ensuring Global Network Partner and Client files are organized and maintained in line with department and Corporate standards.

• Strong knowledge of functions and services performed by IGP Administration and BPO Operations.

• Strong mathematical and analytical skills.

• Ability to multi-task.

• Excellent customer service skills.

• Excellent communication skills – both verbal and in writing.

• Demonstrates confidence/resilience in everyday situations.

• Flexible, creative and responsive to customer needs and to miscellaneous assignments as assigned.

• Responds to challenges and opportunities in a positive and productive manner.

• Manages own performance priorities and outcome including tracking of work for productivity, turnaround time reporting and other miscellaneous reporting requirements.

• Identify and make recommendations to streamline existing processes and implement once approved. Support the development and implementation of new processes.

• Attention to accuracy and detail is critical.

• Takes personal accountability when acting on all customer requests or issues.

• Good PC skills; knowledge of PC-Based software (Excel, Word and Windows).

Decision Authorities:

• Decisions at this position are made using judgment based on skills and knowledge already developed.

• Decisions beyond normal day to day may require escalation to management.

• Project-specific decisions, working with the business and external stakeholders.

• Prioritizing and reprioritizing work deliverables and projects based on changing deadlines, costs, and scope of projects.

• Managing internal and external resources to achieve targets.

When you join our team:

• We’ll empower you to learn and grow the career you want.

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com.

Referenced Salary Location

Salary range is expected to be between

If you are applying for this role outside of the primary location, please contact recruitment@manulife.com for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife/John Hancock offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension/401(k) savings plans and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in the U.S. includes up to 11 paid holidays, 3 personal days, 150 hours of vacation, and 40 hours of sick time (or more where required by law) each year, and we offer the full range of statutory leaves of absence.

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