India onlyJob Title: LMS Administrator (Specialist, Enterprise Education, JB4)
Department: Talent Development & Education
Reports To: Chief Learning Officer
Location: Remote (India - Mumbai preferred)
About the Role
We are seeking a detail-oriented, technically savvy Learning Management System (LMS) Administrator to join our Talent Development & Education team. This role is critical to the success of our internal and external training programs, with a primary focus on system administration, reporting, and collaborative program execution within Schoox and Skillable (virtual labs) platforms.
You’ll be responsible for configuring, maintaining, and enhancing our LMS and lab applications while collaborating with instructional designers, IT teams, and business leaders to deliver a seamless learning experience.
Key Responsibilities
Schoox LMS Administration
- Configure and optimize Schoox to align with organizational strategy and training roadmaps.
- Conduct monthly user audits and resolve data anomalies with internal partners.
- Program, publish, and maintain courses, learning plans, and file assets.
- Collaborate with instructional designers, onboarding leads, and business units to launch training initiatives.
- Monitor platform performance and coordinate issue resolution with Schoox Support.
- Participate in weekly meetings with the Schoox Customer Success team to drive ongoing platform improvements.
Skillable Virtual Lab Administration
- Maintain administrator permissions and assist in data management.
- Document, track, and report on all active labs in iLearn
Reporting & Analytics
- Create monthly user, course, and lab activity reports
- Build launch tracking reports for newly published courses
- Respond to ad-hoc data requests from business and executive leadership
- Analyze survey and lab usage data and translate insights into actionable stories
- Support annual SOC audits with required training system data
Stakeholder Consulting & Collaboration
- Serve as a consultative partner to HR, IT, and other business stakeholders
- Assist in planning and communicating new training programs
- Review and test course materials in collaboration with the instructional design team and business partners
- Draft course-related announcements, emails, and internal articles (e.g., intranet publications)
Technical Support
- Monitor and respond to user inquiries via email during IST business hours and overlapping US Eastern business hours
- Organize incoming communication into the shared inbox file structure
Tools You’ll Use
- Schoox LMS
- Skillable (virtual labs)
- Microsoft Office Suite (Excel, PowerPoint, Word, OneNote)
- Microsoft Forms & Planner
- Adobe Acrobat Pro
- Miro
- Snagit
- Visio
- Guidde
What We’re Looking For
- 8+ years of experience administering an LMS (Schoox preferred or similar platforms)
- Strong attention to detail and organizational skills
- Intermediate proficiency in Excel (pivot tables, VLOOKUP, etc.) and data analysis
- Excellent written and verbal communication
- Experience in building and interpreting training reports and KPIs
- Customer service mindset with a collaborative approach
- Familiarity with eLearning tools, virtual labs, or system integration is a plus
Nice to Have
- Experience with Skillable or hands-on technical lab environments
- Background in corporate learning, instructional design, or technical training
- Prior experience with compliance reporting or system audits
- Insurance industry experience
Why Join Us
At Majesco, we are redefining the future of insurance through digital transformation. Our Talent Development & Education team plays a vital role in enabling this journey by equipping our employees and partners with the knowledge and skills they need to succeed. As our LMS Administrator, you’ll help build the foundation for an empowered, learning-driven culture across the globe.
United States
