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Lumen TechnologiesLT

Lead Solutions Delivery Manager

Lumen Technologies, Inc. is a leading telecommunications provider in the US, offering a broad range of communication and network services since 1930.

Lumen Technologies

Employee count: 1001-5000

Salary: 87k-122k USD

United States only

Lumen is seeking a Lead Solutions Delivery Manager to drive operational excellence and team leadership across support functions. This role acts as a primary escalation point for Tier 1 and Tier 2 agents, ensuring high-quality customer interactions and efficient resolution of service issues. The Lead will collaborate cross-functionally with IT, DevOps, and SRE teams to maintain service reliability and continuously improve support workflows.

Requirements

  • Bachelor’s Degree or 5+ years of relative job experience
  • Experience with SD-WAN, SASE, Transport, Internet, MPLS, Managed Services, Voice (PRI, SIP, Porting, etc.), Security, Cloud and Virtualization Technologies, Managed Enterprise Services, Meraki.
  • Demonstrated ability to use and apply business acumen.
  • Strong understanding of support operations, escalation management, and service delivery.

Benefits

  • Health benefits
  • Life insurance
  • Voluntary lifestyle benefits

About the job

Apply before

Posted on

Job type

Full Time

Experience level

Manager

Salary

Salary: 87k-122k USD

Location requirements

Hiring timezones

United States +/- 0 hours

About Lumen Technologies

Learn more about Lumen Technologies and their company culture.

View company profile

Lumen Technologies, Inc. (formerly CenturyLink, Inc.) is a prominent American telecommunications company headquartered in Monroe, Louisiana. Founded in 1930, it offers a wide array of communication, network services, security, cloud solutions, voice, and managed services through its extensive fiber optic and copper networks, along with its data centers and cloud computing services. The company operates primarily in two segments: Business and Mass Markets, serving both enterprise customers and individual consumers.

Lumen's portfolio includes high-performance services such as dark fiber, edge cloud services, and various internet protocol offerings, making it a go-to provider for businesses looking to enhance their digital infrastructure. Additionally, Lumen offers critical broadband services for residential and small business customers, fostering the connection of communities and enhancing digital inclusion. The company has faced significant transformations over the years, including multiple mergers and acquisitions to expand its service capabilities and market reach. Its legacy of innovation continues as it invests in next-generation technologies that meet the evolving needs of its customers.

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Lumen Technologies

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Lumen Technologies hiring Lead Solutions Delivery Manager • Remote (Work from Home) | Himalayas