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LoopLO

Solutions Engineer, EMEA

Loop is a return management platform that grows with brands.

Loop

Employee count: 201-500

United Kingdom only

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We are looking for a Solutions Engineer to work closely with prospective and existing merchants across EMEA and APAC to explain the technologies, systems, and processes that power Loop, and to deeply understand each merchant’s needs, pain points, and technical capabilities. The ideal candidate will have 3+ years of experience in B2B pre-sales solutions engineering, technical sales, or technical consulting, ideally with exposure to merchants or customers headquartered in the UK, EU, or APAC.

Requirements

  • Become an expert on Loop’s platform, ecosystem, and integrations
  • Provide technical support to our Sales, Post Sales, and Partner teams
  • Vet and close deals from a technical requirements perspective
  • Create customised product demos and proofs-of-concept
  • Become an SME on our APIs, webhooks, integrations, and front-end customizations
  • Partner closely with merchants and agencies to scope and recommend solutions
  • Help enable our Sales teams on the technical aspects of Loop
  • See and improve the whole system: solve new problems, evaluate workarounds, collaborate with Engineering, Product, and Design, and explore creative ways to develop on the Loop platform

Benefits

  • Generous Paid Time Off
  • 401k Matching
  • Retirement Plan
  • Visa Sponsorship
  • Four Day Work Week
  • Generous Parental Leave
  • Tuition Reimbursement
  • Relocation Assistance

About the job

Apply before

Posted on

Job type

Full Time

Experience level

Location requirements

Hiring timezones

United Kingdom +/- 0 hours

About Loop

Learn more about Loop and their company culture.

View company profile

Loop is a return management platform that grows with brands. And makes returns stress-free for you and your shoppers. We built Loop to fix returns so you can focus on growing your business and making the cool stuff people like us love to shop for–again and again.

In a perfect world, returns wouldn’t exist

Commerce should be a complete loop, but it often breaks because shoppers don’t always order the right versions of the products they’ll love. The experience you create at the point of return shapes not just each shopper’s future with you, but your destiny as a brand.

That’s where we come in.

Returns happen, but we make them work for you

With Loop, your shoppers fall in love with your products easily, even when they’re making a return—and come back to shop with you again and again.

What we value

  • Be A Human First: The world anticipates workers, but we show up as humans. We check in on the wellbeing of others and take care of ourselves, so we can all show up to Loop as our best selves.

  • Clear Is Kind: We’re kindest when we’re transparent and honest with others to help them succeed. We ask clarifying questions and seek to understand instead of being understood.

  • Go Get Results: We don’t wait. We each take personal responsibility to drive action. We move quickly, but we don’t hurry. We pursue constant improvement—so when we know better, we do better.

  • Land The Plane: We hold ourselves accountable to our own results and behaviors. We push to make decisions, and then move on them when they’re made. We finish what we start.

  • Make Merchants Successful: We exist to make our merchants more successful, and we’re obsessed with that challenge. We impact real problems and prove real value by being experts in our industry.

Employee benefits

Learn about the employee benefits and perks provided at Loop.

View benefits

Equity benefits

Every employee gets equity, so you are rewarded for your best work.

Paid Parental Leave

Loop supports new parents with paid parental leave, ensuring they have the time they need with their new family members.

Flexible paid time off

Loop promotes work-life balance with flexible paid time off, allowing employees to manage their work and personal life effectively.

Competitive Salary & 401k

Loop offers competitive pay and a 401k program to help employees start saving for the future, contributing to their financial wellness.

View Loop's employee benefits
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Loop

Company size

201-500 employees

Founded in

2016

Chief executive officer

Jonathan Poma

Employees live in

View company profile

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