United States onlyThis is an exciting opportunity to join Loop as a Partner Manager on our Logistics team, where you'll serve as both an advocate and expert within the North American logistics and operations ecosystem. This role sits within our Partnerships organization, and you'll be building, deepening, and managing relationships with the key partners that help our merchants run their operations — from 3PLs and carriers to WMS and ERP providers.
This is a pivotal role where you'll directly contribute to Loop's go-to-market growth by developing a network of deeply engaged logistics partners who can integrate with and support Loop's merchant needs. You'll take ownership of these relationships end-to-end, shaping how Loop shows up in the logistics space and helping to accelerate our North American GTM strategy.
At Loop, we’re intentional about the way we work so that we can do our best work. We call this our Blended Working Environment. We work from our HQ in Columbus, OH, or one of our Hub or Secluded locations, and are distributed throughout the United States, select Canadian provinces, and the United Kingdom. For this position, you are welcome to join us in the United States.
What You'll Do
- Build and expand relationships with top North American logistics and backend operations partners (3PLs, ERPs, WMS, etc.) with the goal of driving referrals, pipeline growth, and closed revenue with new brands and existing Loop customers working with our partners.
- Manage and own a pipeline of partner-sourced sales opportunities, working alongside go-to-market leadership and Account Executive teams to support complex sales cycles.
- Create and execute joint business plans with partners to develop go-to-market strategies that drive mutual benefit and pipeline growth for both Loop and our partners.
- Align cross-functionally with Marketing, Product Marketing, Sales, and Merchant Success to drive repeatable GTM playbooks across the region.
- Collaborate with Marketing to identify opportunities that amplify and strengthen Loop's brand awareness in the logistics ecosystem via campaigns, co-marketing, case studies, and events.
- Assist Loop's Product team with identifying and evaluating high-value product opportunities with key partners.
- Develop a point of view on how Loop can achieve its growth objectives with each key partner, and build the plan for how to execute on those objectives.
- Support negotiating commercial agreements for both new and existing partnerships.
- Work alongside a global Partner team spanning Logistics, Agency, and Tech Partner Managers, as well as a cross-functional partner-focused team, to connect the dots and maximize Loop's product and go-to-market opportunities.
- Travel regularly to meet ecosystem partners in person as needed.
Your Experience
- You have a solid understanding of the North American D2C e-commerce logistics and backend operations market, with existing relationships across those partners (3PLs, WMS, Carriers, ERPs, etc.) you can tap into and leverage as needed.
- 3+ years of channel or logistics-related experience in a client-facing demand generation role, with a proven track record of hitting revenue targets, owning and forecasting a pipeline, and creating go-to-market playbooks.
- Proven track record forestablishing and growing mutually beneficial business relationships with a history of exceeding revenue goals throughout your career.
- Resourceful operator who can work with a degree of autonomy and collaborate effectively with cross-functional, global teams.
- Logistics acumen — you know how 3PLs and logistics-related businesses work, are knowledgeable in current and emerging practices, trends, and technology in the space.
- Strategic agility — you see ahead, anticipate relationship and decision-making dynamics, and naturally adapt to situations.
- Strong active listener and communicator, with examples of how you've brought consensus to a variety of challenging situations.
- Can work well as part of a team and as an individual contributor.
- Strong written and verbal communication skills with the ability to be diplomatic in difficult or stressful situations.
- Willing and able to travel as needed (~25%) to meet with new and existing partners and establish in-person relationships.
Loop Story
Commerce should feel effortless. Every product adored, every order perfect, every customer loyal for life. But reality is messier: operations get tangled, margins grow thin, and trust is fragile. That’s where Loop steps in. We create confidence where commerce fails.
We started by fixing returns and exchanges. Today, we’re building a connected commerce operations suite — powering everything from order tracking to fraud prevention, with hundreds of innovations in between. Grounded in data and insight, our platform helps merchants make smarter decisions with every transaction. Over 5,000 of the world’s most loved brands trust Loop to turn cost centers into growth engines. Our mission is simple: protect margins, delight customers, and help merchants build businesses that last.
Life at Loop is rooted in our core values. We balance high empathy with high standards, knowing that work is better when we can show up authentically and resilience is built by facing challenges head-on. We expect you’ll grow quickly, learning skills that last far beyond your time here. Loop is a formative chapter in your career — a chance to shape the future of commerce and to leave better than when you arrived.
Learn more about us here: https://loopreturns.com/careers.
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Canada
United Kingdom only