Product User Researcher

Product User Researcher

Are you an experienced User Researcher looking for a new challenge?

Do you have a strong background carrying out in depth user research, helping product teams gain a deep understanding of their users?

Would you be interested in helping with the running of crucial platforms that help the government keep Livestock safe and healthy?

If so, we’d love to hear from you!

At Livestock Information Ltd, our mission is to be an outstanding service provider of livestock data, empowering government, industry, and farmers to effectively manage disease and infection control, whilst enhancing productivity and innovation in agriculture. To achieve this, we need great people, who share in our values.

We are now looking for a Product User Researcher to join our team on a 100% remote basis, on a 12-month fixed term contract. As the Product User Researcher at Livestock Information Ltd., you will plan, design and carry out research activities with users that help Product teams get a deep understanding of the people that use our services. You are responsible for designing and conducting user research, and identifying the best method based on research goals and resources. You’ll take charge of all aspects of qualitative research (planning, recruiting, moderation, analysis, reporting) for both generative (participatory design) and evaluative (usability testing) research. This research informs policy, proposition, service, content and interaction design, so that services work well for users and achieve their policy intent. 

Responsibilities

Work with internal and external stakeholders to deliver specific services as part of the overarching delivery of the Livestock Information Service (LIS). Including:   

• Conducting research to gather insights for new product and concept developments (including user requirements gathering and early-stage concept and prototype testing, guerrilla research, and other approaches to ensuring the user need is fully understood in the service design).   
• Planning, designing, and conducting the usability testing process from developing user recruitment through to test moderation, analysis, and reporting.    
• Modelling insights gained from user research into formats to enhance organizational understanding of our users – such as personas and user journey maps.   
• Working with managers as required to devise appropriate research strategies to generate focused insights and to convert concepts into high quality stimulus material.   
• Working closely with designers and developers to turn user data into actionable product/service requirements that feed into prototype development, and influence product direction.   
• Applying knowledge in human factors and the user-centred design process to product and service design in an iterative development environment.   
• Presenting findings and related design/business recommendations and customer insights to senior decision makers.
• Promoting user-centred design principles and best practice across the organisation.

Requirements

• A degree in technology or behavioural and social science or related field.
• Minimum 5 years’ experience as a User Researcher or equivalent role.

• Experience of conducting user interviews and converting insight into requirements and user stories.
• Experience analysing both quantitative and qualitative data to produce Product Research & Discovery artefacts.
• Previous experience of managing, planning, designing, developing, and conducting usability testing sessions + focus groups.
• Experience with AB testing.
• Experience working with remote and distributed teams.
• Able to demonstrate ability to deliver to tight timelines with a focus on value.
• Collaborative and good at building relationships.
• Working with colleagues across all areas of the organisation and beyond to achieve Product goals.
• Analytical thinker, problem solver and curious.
• An excellent communicator with good interpersonal skills, confident working with individuals at all levels.
• Good at influencing, driving impact and implementing change.
• Pragmatic and adaptable with the ability to deal with ambiguity and effectively manage through conflict.
• Experience of agriculture sector would be advantageous.

Benefits

The salary for this role is £40,000-£50,000 and it is a 12-month fixed term contract.

As an LI employee, you will be entitled to our company benefits which include:

• Remote-first working set up
• 33 days annual leave, inclusive of Bank Holidays
• 4 x annual salary Life Assurance
• Market leading pension through Legal & General

• Enhanced Parental leave
• Excellent learning, training and, career development opportunities and funding
• 24/7 access to our Employee Assistance Programme
• An inclusive culture where everyone is respected and valued

Application and Interview Process

To apply for this role you will need to submit a CV and answer some pre-screening questions.

The interview and assessment process for this role will involve a telephone interview with our Talent Team, followed by a first stage and a final stage interview. All interviews will be conducted fully remotely via MS Teams.

If we need to make a reasonable adjustment so that you can complete your application, please contact us as soon as possible by emailing [email protected] before the closing date to discuss your needs.

Apply before 4:00pm on 17th April 2024. Any applications submitted after the cut off will not be considered.

Diversity statement

At Livestock Information, we value diversity and believe that every individual brings different strengths. We understand that not everyone may possess every single skill outlined in this job description, but if you believe you have a solid skill set that enables you to excel in this position then we really encourage you to apply.

Disclaimer

Livestock Information Ltd. cannot sponsor work visas at this time.

Livestock Information Ltd. Does not discriminate based on race, sex, colour, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.

Livestock Information Ltd. Does not accept unsolicited CVs from any source other than directly from a candidate. Any unsolicited CV’s not originating directly from a candidate and sent to Livestock Information Ltd or any Livestock Information Ltd employees, including unsolicited CVs sent to a Livestock Information Ltd mailing address or email address, are rejected. Livestock Information Ltd will NOT pay a fee for any placement resulting from the receipt of an unsolicited CV. Livestock Information Ltd considers any candidate for whom the recruiter has submitted an unsolicited CV referred by the company free of any fees.