Senior Manager, Analytics & Insights

Job Summary:

SENIOR MANAGER, ANALYTICS & INSIGHTS

Location: Remote in the US

Division: Ticketmaster NA

Line Manager: Senior Director, Product Analytics, and Insights

Contract Terms: Permanent, Full-Time, 40 hours per week

THE TEAM

The Insights and Analytics Team at Ticketmaster is a highly skilled and collaborative team that identifies opportunities for improvements to product features and drives overall revenue by innovating new ways to look at data and providing analysis and insights. Members of the Insights and Analytics Team partner with business teams across multiple functions including Product, Design, Sales, Marketing, Strategy, & Finance providing analyses covering fan insights, ticket sales, shopping behavior, site analytics, incremental revenue streams, venue/client analysis, and customer lifetime value.

THE JOB

We are in search of an experienced analyst who will support Product Analytics and Insights. As the Sr. Manager, Analytics and Insights, you will be responsible for providing actionable data insights that drive product development and enhance the overall fan experience. You will work with complex data sources, multiple tools, and analytical rigor. You will work with various teams to co-ordinate analysis and testing efforts.

WHAT YOU WILL BE DOING

• Collaborate with cross-functional teams to define and measure key product metrics aligned with business objectives.
• Utilize data analysis to uncover trends, patterns, and opportunities, providing actionable insights to inform product strategy.
• Lead the development and implementation of analytics tools and methodologies to enhance data-driven decision-making processes.
• Work closely with stakeholders to understand business requirements and translate them into analytical solutions.
• Building strong relationships with internal stakeholders and counterparts within the Insights and Analytics NA organization.
• Partner with the research team to triangulate and understand our fans’ needs and provide actionable insights that help stakeholders make informed business decisions.
• Collaborate with stakeholders on testing design and performance reporting.

WHAT YOU NEED TO KNOW (or TECHNICAL SKILLS)

• 5-7 years of experience in working with product analytics platforms and tools such as Adobe, Google Analytics, Monetate, Contentsquare, Mixpanel, Heap, Looker, & Gainsight
• Experience in Business Intelligence, Analytics, Data Science, Competitive Insights, and/or Management Consulting is necessary.
• A bachelor's degree in Business, Marketing, Data Science, Engineering, Mathematics, or a related field is required.
• Excellent communication skills with the ability to convey complex analytical findings to non-technical stakeholders are required.
• The ability to design and run complex experimental product tests, from AB to Multivariate tests, is essential.
• Experience with third-party web and mobile analytics tools is preferred.
• Advanced proficiency in data analysis tools and experience with Big Query and SQL.

YOU (BEHAVIORAL SKILLS)

• Ability to partner with stakeholders understand their use case, develop analytical frameworks, and provide data driven strategic business insight
• Strong interest and skills in problem solving and issue resolution
• Entrepreneurial spirit, comfortable with ambiguity, and eager to drive improvement
• Ability to thrive in a fast-paced environment and embrace and drive change
• Actively contributes to fostering a positive and inclusive work environment.
• Respects and appreciates diversity of thought, background, and experience.

LIFE AT TICKETMASTER

We are proud to be a part of Live Nation Entertainment, the world’s largest live entertainment company.

Our vision at Ticketmaster is to connect people around the world to the live events they love. As the world’s largest ticket marketplace and the leading global provider of enterprise tools and services for the live entertainment business, we are uniquely positioned to successfully deliver on that vision.

We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you are passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.

Our work is guided by our values:

Reliability - We understand that fans and clients rely on us to power their live event experiences, and we rely on each other to make it happen.

Teamwork - We believe individual achievement pales in comparison to the level of success that can be achieved by a team.

Integrity - We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent.

Belonging - We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thrive.

EQUAL EMPLOYMENT OPPORTUNITY

We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and home life. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It is talent that matters to us, and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.

Ticketmaster strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation.

We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance and the California Fair Chance Act and consistent with other similar and / or applicable laws in other areas.

We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Ticketmaster will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law. As part of its commitment to make reasonable accommodations, Ticketmaster also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek. Any applicant who requires accommodation in order to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process. Ticketmaster will also provide reasonable religious accommodations on a case-by-case basis.

HIRING PRACTICES

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Ticketmaster recruitment policies are designed to place the most highly qualified people available in a timely and efficient manner. Ticketmaster may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms.

The expected compensation for this position in California is:

The expected compensation for this position in Washington is:

** Please note that the compensation information provided is a good faith estimate for this position only and is provided pursuant to the California Salary Transparency in Job Advertisements Law and the Washington Equal Pay and Opportunities Act.It is estimated based upon what a successful California applicant or an individual working in this position in the state of Washington would be paid. It assumes that the candidate will be in California or Washington or perform the position from California or Washington. Similar positions located outside of California or Washington will not necessarily receive the same compensation. Live Nation takes into consideration a candidate’s education, training, and experience, as well as the position’s work location, expected quality and quantity of work, required travel (if any), external market and internal value, including seniority and merit systems, and internal pay alignment when determining the salary level for potential new employees. In compliance with the California and Washington Laws, a potential new employee’s salary history will not be used in compensation decisions.