Strategic Account Manager

Leap Event Technology is a remote-friendly company. This position is open to any candidate in North America.

WHO WE ARE:

Leap is revolutionizing the event technology industry by empowering organizers to create experiences that are more engaging, more thrilling, and more impactful than ever before. Our all-in-one suite of ticketing, mobile apps, experiential marketing, and patron management tools, combined with our expert marketing services, allows organizers to drive nonstop engagement and capture all customer data from their entire event. That’s why iconic brands like New York Comic Con, Bonnaroo, Illuminarium, and the NHL choose us to power their events.

We are a diverse and passionate team of event experts and fans who are dedicated to helping organizers transform their event experiences. Like our clients, we live and breathe events. We take our passion, knowledge, and hands-on experience and apply it to our work every single day. With offices in Dallas, Montreal, and Sydney, and an expansive remote workforce across the globe, our diverse backgrounds give us the experience needed to create incredible events for any industry, anywhere in the world.

Leap Event Technology is recognized and certified as a Top Workplace and Great Place to Work Canada.

The Strategic Account Manager is responsible for proactively building and maintaining relationships with Leap's top-tier clients, holding a deep understanding of their business objectives, and developing and implementing robust strategies to support growth and loyalty.

Reporting into the Sr. Director of Strategic Account Management, the Strategic Account Manager plays a critical role in negotiating and executing renewals, proactively identifying and driving cross-sell and upsell opportunities, helping key clients exceed their event goals and KPIs, and consistently outperforming revenue targets.

Success in this position requires an energetic and collaborative attitude, the ability to foster trusting relationships with clients and colleagues, a strong understanding of how Leap’s products align with client goals, and proactive account monitoring and planning.

Sounds interesting? Let’s talk.

AS A STRATEGIC ACCOUNT MANAGER, YOU WILL:

• Manage a portfolio of high-value and strategic client accounts and cultivate long-term client relationships to drive client success and retention. Meet quarterly and annual retention goals.

• Fully engage with clients to understand their business objectives and goals, proactively monitor the accounts, and maintain overall account health and client satisfaction ratings.

• Negotiate and execute client renewals. Proactively look for cross sale and upsell opportunities that benefit the client; support sponsor sales where appropriate.

• Proactively identify and mitigate at-risk accounts based on account health metrics and create action plans to reduce risks. Serve as a point of escalation for internal team members when project risk needs to be discussed with the client.

• Collaborate cross-functionally (e.g., Vertical Leads, Sales, Project Management, Finance, Event Operations, Client Support, Product) to develop and execute tailored account plans.

• Be a part of our largest client onsales. Collaborate with the client on their marketing plans and be present in the client’s war room when appropriate; maintain communication between the client and internal teams.

• Maintain a solid knowledge of Leap’s products, services, and partnerships; ensure clients are updated on relevant solutions.

• Develop travel plans to engage with clients in person to present Quarterly Business Reviews (QBRs), host live demos, entertain clients with meals or activities, and attend onsite events.

• Generate post-event and year-end reports with insights and metrics that outline statistics, successes, and opportunities for growth.

• Lead and facilitate proactive outreach campaigns in coordination with Vertical Leads and Product related to client recognition, go-to-market initiatives, product deployments, and other announcements that support retention and revenue growth.

• Attend, participate in, and represent Leap at conferences and industry events. Be an advocate for and an ambassador for all things Leap.

• Support Sales Operations and Client Support by keeping thorough and up-to-date Salesforce records. Ensure team members have access to all information needed to support clients.

• Be a point of escalation for the client and project team for scope change requests. Document and execute change orders for changes to scope and receive client sign-off. Ensure internal teams are made aware of changes to scope.

BENEFITS:

We offer

• Medical, Dental, Vision, and Voluntary benefits

• Generous PTO

• Paid parental leave (following 12 months of continuous employment)

• 401K Match

• $200 event reimbursement

• Udemy Business, a world-class learning and development platform

OFFICE INFORMATION:

Leap Event Technology is a 100% remote-friendly company. However, we do offer the option of working in the office for employees located in Montréal (CAN), Dallas (U.S.), Sydney (AUS). All of our offices are stocked with snacks and drinks and we provide a free lunch every week. We offer a monthly travel stipend, and even host the occasional themed party and happy hour!

If you don’t live near an office but happen to be visiting nearby, you can work from the office for as long as you need.

LEARN MORE:

https://leapevent.tech/

ADDITIONAL INFORMATION:

Leap Event Technology requires all Event Operations employees and contractors who will be representing the company at a client event to be fully vaccinated at least two weeks prior to attending. Exemptions are determined by the event organizer. Employees are not required to be fully vaccinated to be present at an office facility.

*Leap Event Technology provides equal opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.

Requirements

EXPERIENCE & SKILLS:

• 3+ years in the live events or SaaS industry, managing strategic accounts

• Capacity to manage multiple high-value accounts

• Excellent communication and interpersonal skills

• Proven experience managing renewals or retention

• Proficient in Salesforce or CRM software

• Must be fluent in English. French and/or Spanish language skills a plus

• Ability to travel regularly to interface with clients

• Ability to work non-traditional hours when required to support our global initiatives