United States onlyAbout the Company
Our client is a forward-thinking innovator in the data privacy governance space, delivering an AI-powered platform that simplifies compliance and data governance challenges. They serve mid-market and enterprise organizations, including Fortune 100 companies, with cutting-edge solutions for data security, consent management, and regulatory compliance.
The Mission
Our client's mission is to contribute to a better society by advocating for proper data protection legislation, responsibly safeguarding customer data, preserving individual privacy rights, and enhancing trust between businesses and consumers through greater transparency.
The Opportunity
We're seeking a talented Implementation Manager to join our client's team in Falls Church, VA. You will lead the end-to-end implementation of our client’s AI-powered privacy compliance solutions, working closely with both enterprise customers and internal teams to ensure seamless delivery and client satisfaction.
What You'll Do
Onboarding new customers and ensuring successful implementation of solutions
Developing and maintaining strong relationships with assigned accounts
Providing product training and support to customers
Monitoring customer health and addressing issues proactively
Collaborating with internal teams to improve customer experience
Tracking and reporting on key performance metrics
Focus exclusively on customer satisfaction, training, and experience - you're not expected to carry any sales quota or revenue targets
What You Bring
Bachelor's degree in Business, Computer Science, or related field
3+ years of experience in customer support, project management or implementation management in Enterprise SaaS or technology companies
Excellent communication and interpersonal skills
Problem-solving and analytical abilities
Strong interest in privacy
Ability to work from the office in Falls Church, VA, 3 times per week
Key Success Drivers
High ethical standards, honesty, and transparency
Self-motivated with a customer-centric, results-driven mindset
Proactive, energetic, and adaptable in a fast-paced environment
Collaborative team player committed to data privacy
Why Join?
Competitive salary: $90,000-$125,000 per year (negotiable depending on your experience)
Comprehensive benefits: 100% paid medical, dental, and vision for employees and families (gold plan with zero out-of-pocket)
401(k)
Hybrid schedule (3 days per week) and paid vacation
Company-paid life insurance coverage
Tuition reimbursement program
Rapid career growth opportunities (Director of Customer Success)
No sales quota or revenue targets - your focus will be on customer advocacy, adoption, and long-term success
Collaborative company culture and supportive, inclusive environment
Company-paid events, celebrations, and in-office dinners
Opportunity to make a significant impact in the field of data privacy and AI
Interviewing Process
HR screening
Level 1 - Virtual interview with the Hiring Manager (General fit)
Level 2 - On-site interview in the office (Skills Assessment)
Reference and Background Checks: conducted after successful interviews
Job Offer: provided to the selected candidate
We are proud to be an equal opportunity workplace and are committed to equal employment opportunity regardless of race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity, or expression, sexual orientation, or any other characteristic protected by applicable federal, state or local law.
