United States onlyResponsibilities
- Cloud Engineering:
- Lead the strategy and execution of cloud initiatives, including migration to cloud platforms (e.g., AWS, Azure, Google Cloud).
- Collaborate with cross-functional teams to design scalable and secure cloud architectures.
- Manage cloud resources, monitor performance, and optimize costs.
- Implement best practices for cloud security, compliance, and disaster recovery.
- Power BI Analytics:
- Develop and maintain Power BI dashboards and reports to provide actionable insights to stakeholders.
- Drive data governance and ensure data integrity across the organization.
- Train and support teams in leveraging Power BI for data visualization and analysis.
- Stay updated with industry trends and best practices in data analytics and visualization.
- Help Desk Management:
- Oversee the help desk team, ensuring timely resolution of IT issues and excellent customer service.
- Establish and monitor service level agreements (SLAs) and key performance indicators (KPIs) for help desk operations.
- Continuously improve help desk processes, tools, and documentation to enhance efficiency and user satisfaction.
- Collaborate with other IT teams to implement and support IT infrastructure and applications.
Requirements
- Bachelor's degree in Computer Science, Information Technology, or related field (Master's degree preferred).
- Proven experience 3 in a leadership role overseeing cloud engineering, Power BI analytics, and help desk teams.
- Strong knowledge of cloud platforms (AWS, Azure, Google Cloud) and cloud services (IaaS, PaaS, SaaS).
- Experience with data analytics tools, especially Power BI, and a solid understanding of data modeling and visualization techniques.
- Excellent communication skills and ability to collaborate with diverse teams and stakeholders.
- Strong problem-solving skills, strategic thinking, and project management abilities.
- Relevant certifications (e.g., AWS Certified Solutions Architect, Microsoft Certified: Data Analyst Associate) are a plus.
