Learning & Development Specialist

Role Impact

At Last Call, learning & development means talented people build meaningful careers while delivering excellent client work. You'll ensure feedback happens consistently, development opportunities are accessible to everyone, and people understand how to advance. When your work succeeds, people develop continuously and the organization thrives.

Key Accountabilities

You'll own and be measured on:

Performance Development

• Manage annual retrospective cycle for all staff
• Identify organizational development priorities from retrospective insights
• Success indicator: Feedback leads to measurable skill development tracked over time

Coaching & Mentoring

• Design and manage coaching/mentoring program
• Success indicator: High program engagement with measurable skill development outcomes and sustained participant satisfaction

Career Pathways

• Partner with group leaders to maintain and refine competency frameworks as roles evolve
• Ensure frameworks actively guide career progression decisions
• Success indicator: Competency frameworks remain current and people progress through visible advancement paths

Requirements

Essential Competencies

Skills-Based

• Instructional design and program development
• Needs assessment and organizational analysis
• Program evaluation and measurement
• Facilitation and coaching in remote environments
• Competency framework design
• Comfort working in ambiguity

How You'll Embody Our Values

• Understand how people actually do their work before designing development programs for them
• Follow through on commitments to participants and stakeholders, and communicate clearly when timelines or scope need to adjust
• Launch programs quickly and improve them through real use and feedback
• Design development systems that people can easily access and engage with

Benefits

What We Offer

Compensation & Benefits

• Salary: $75,000-$90,000 based on experience
• Comprehensive benefits including health, dental, vision, life and disability insurance, flexible PTO
• Generous professional development and work from home funds

Growth & Impact

• Shape development practices during a growth phase when systems matter most
• Design coaching and career development systems for government digital work, where quality directly serves the public
• Work with group leaders in a collaborative structure
• Remote flexibility with a global team

About Last Call

Since 2005, we've partnered with impact-driven organizations to build digital experiences that matter. Our 50+ person global team thrives on open communication, self-accountability, and diverse perspectives.

How We Work: Fully remote, no traditional managers, collaborative culture where you bring your authentic self while delivering excellent work for clients who are changing the world.

Our Values: Start with trust • Seek understanding • Think big • Say what you think and do what you say • Move forward • Bring the energy • Pursue Excellence

Application Process

Ready to join us? We focus on your responses, not your resume format.

1. Apply: Brief application + questionnaire (no cover letter needed)
• We prioritize your thoughtful answers over resume credentials to reduce bias
• Enter job ID 34 when prompted
2. Video Response: Short video answering a few questions (if selected)
3. Team Interview: Conversation with FOEX team and group leaders (if selected)
4. Trial Project: Design exercise showing how you'd approach one of our key challenges (if selected)

Last Call Media is an equal opportunity employer committed to creating an inclusive environment where everyone can contribute and succeed.