Technical Implementation Manager

Landis+Gyr is a leading global provider of integrated energy management solutions. We measure and analyze energy utilization to generate empowering analytics for smart grid and infrastructure management, enabling utilities and consumers to reduce energy consumption. Our innovative and proven portfolio of software, services and intelligent sensor technology is a key driver to decarbonize the grid. With sales of USD 1.7 billion in FY 2022, Landis+Gyr employs over 7,000 talented people across 30 countries and five continents.
For more than a century, we've been pioneers in energy innovation, and we continue to lead the way toward a more sustainable and efficient energy landscape.
Join us at Landis+Gyr, where we manage energy better - since 1896.

Key Responsibilities

• Works with customer requirements to propose technical solutions.
• Acts as a primary technical resource that collaborates with the client throughout a deployment project and partners with a customer to develop requirements and propose technical solutions.
• Performs customer system integration planning and implementation.
• Ensures network equipment meets customer technical specifications.
• Ensures network and software configurations meet customer technical requirements.
• Troubleshoots network and software performance problems and proposes remedy options.
• Provide functional and operational enhancement recommendations for the New Product Introduction (NPI) process based on client feedback.
• Directs & executes network rebalancing/optimization plans.
• Directs & implements new firmware, Device Control Word (DCW), and software releases with customer programs.
• Establishes and monitors system performance reporting, recognizing adverse trends and taking necessary preventative and corrective actions.
• Works closely with the Field Engineers to resolve complex issues in relation to wireless communications and integrated software applications.
• Investigates system failures, registration failures, and interactive read failures in system deployments.
• Acts as liaison between Customer Operations Center, corporate development resources, and local project team to resolve technical issues.
• Supports creation of Standard Operating Procedures (SOP) for technical elements of the system that are effective and repeatable. Directs and executes system upgrades including the network with new software release

Company Values

• Supports and adheres to the Company’s core values.
• Performs other duties or responsibilities as assigned or required.
• Supports and adheres to the Company’s Code of Conduct and Ethics Policy.
• Represent the Company in a positive, professional manner when working with both internal and external customers.

Knowledge, Skills, and Abilities

• Experience in working with solutions involving both software and hardware.
• Experience in process definition and design to meet overall business objectives.
• Experience with managing cross-functional highly technical project teams.
• Energy industry and/or Utility operations experience is a plus.
• Business Process consulting experience a plus.
• Experience with .NET framework and WebServices required.
• Experience with Linux (remote terminal session, vi, crontab, shell scripting, process monitoring, Perl) a plus.
• Experience with Oracle 19c required (SQL*Plus, PL/SQL).
• Experience with Microsoft SQL Server a plus.
• Experience with Kafka/Zookeeper a plus.
• Experience in code development and scripting (Python, PowerShell,…) a plus.
• Excellent written and oral communication
• Excellent team player
• Excellent problem-solving and analytical abilities
• Accustomed to working in an environment driven by high standards for service and system delivery.
• Excellent customer communications and customer service skills
• Knowledge of complex technical data systems and wireless network technologies
• Broad technical depth in integration and operation of complex systems
• Understanding of programming logic and the ability to troubleshoot systems by following code.

Accountabilities

• Self-starter with the ability to work unsupervised.
• Ability to plan and maintain schedules.
• Uses leadership skills to resolve a wide range of issues in creative and practical ways to satisfy customer needs.
• Demonstrates good judgment in selecting methods and techniques for solving problems and obtaining solutions.
• Highly adaptable in changing environments
• Decisions will have a moderate effect on business.
• Highly adaptable in a dynamic work environment
• Ability to travel approximately 75%, including international travel.

Education and Experience

• Required Minimum Level of Education: Associate degree.
• Required Minimum Years of Experience: 1+ to 2
• Bachelor’s degree highly preferred. Equivalent years of related/ applicable experience will be considered (4-5 years minimum in lieu of degree).
• Project Management Professional (PMP) certification a plus

Disclaimer:

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as a complete list of all responsibilities, duties, and skills required of personnel classified as such.

Landis+Gyr is a global leader in energy management solutions, operating in over 30 countries and headquartered in Switzerland. We are thrilled that you’ve considered Landis+Gyr to be a part of your professional journey. As a part of the L+G family, employees are offered a comprehensive and competitive package of benefits including medical, dental, and vision coverage, life insurance, and a 401(k) retirement plan featuring a generous company match incentive. Additionally, we offer three (3) weeks of Paid Time Off (PTO) as well as eleven (11) paid holidays. We also offer a tuition reimbursement program, optional pet insurance, supplemental medical coverage, and a host of other perks to ensure the health, wellness, and enrichment of our team members.

Pay is in the range of $81,400- $126,800 per year. The position is eligible for a 401(k) match and consideration for an annual bonus. The actual base salary offered depends on a variety of factors, which may include, as applicable, the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, and certifications or other professional licenses held. All candidates are encouraged to apply.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you have the drive and enthusiasm to accept this challenge and to work in a very dynamic, cross functional and international environment, we are looking forward to meeting you. Click apply now.