United States onlySupport policyholders across multiple carriers, resolving complex service needs while delivering fast, empathetic, and high-quality insurance experiences.
Requirements
- Active Personal Lines or Property & Casualty insurance license
- 1+ year of experience in a brokerage or insurance agency environment, including call center experience
- Experience servicing insurance policies, including endorsements, billing inquiries, and cancellations
- Ability to navigate multiple carrier systems and tools such as EZLynx, G-Suite, Slack, and Zoom
- Strong verbal and written communication skills, with the ability to de-escalate and support customers in distress
- High attention to detail and ability to manage multiple tasks, follow-ups, and deadlines simultaneously
- Strong organizational skills and ability to work independently in a remote environment
Benefits
- Competitive salary
- Company equity through Restricted Stock Units (RSUs)
- 401(k) with company match up to 4% of eligible earnings
- Multiple medical plan options, plus dental and vision coverage
- Company-funded HSA contributions (based on medical plan selection)
- Company-paid life insurance and short-term disability
- Employee referral bonuses
- Health & Wellbeing
- Career mobility and internal growth opportunities across the organization
- Professional development budgets for certifications, conferences, and learning available, subject to management approval
- 11 days accrued PTO, 7 paid sick days, and 8 paid company holidays
- Paid Parental Leave: 14 weeks (birthing parents), 8 weeks (non-birthing parents)
- Employee relocation
