United States only*This is a permanent remote position. Must be located on either Mountain Standard Time or Pacific Standard Time. Please note this position would require travel to the Headquarters location (Lansdale, PA) for onboarding and training during the first week. Please do not apply unless you are located on MST or PST and are able to travel to Headquarters during the first week of employment.*
The Opportunity:
The Order Processing & Returns Team ensures that customer orders are filled, and customer returns are processed timely, accurately, and to the customers' specifications. The team manages the flow of customer purchase orders from receipt to shipment to ensure fulfillment of our Light Made Easy promise by problem-solving and working effectively with customers and various departments to fill every order and complete returns as expeditiously as possible.
Who we are:
Founded in 1945, Keystone Technologies is a third-generation, family-owned business headquartered in the Greater Philadelphia area. A national leader in the commercial and industrial lighting industry, Keystone reaches customers across the U.S. with its mission of "Light Made Easy." We are an engaged and collaborative team where individuals are supported to reach their full potential.
Keystone's core values:
Wow Customers
Grow Passionately
Do Right
Value People
Challenge Convention
What we offer:
Our benefits include medical, dental, vision, voluntary life insurance, employer-paid group life insurance, short-term disability, a 401k plan with company match, paid time off, and philanthropic opportunities.
Your Impact:
Entering customer purchase orders into computer system and work with warehouse team to fill orders
Processing shipments released from third party warehouses
Managing back orders and communicate with internal and external customers accordingly
Working with various internal departments to resolve issues related to pricing, credit, inventory availability, shipping, etc.
Communicating directly with customers to provide order status updates
Developing a working knowledge of our part numbers and product offering
Serving as a customer service contact for external and internal customers to see RMA cases through to completion
Interacting with customers and sales personnel to initiate claims
Collaborating with product development team to have warranty claims reviewed
Investigating shipping discrepancies with warehouse team and perform required computer transactions to adjust inventory levels
Communicating with accounting team to ensure customers receive proper credits
Coordinating all logistics to collect returned goods and ship replacements
Communicating directly with customers to provide case status updates
Maintaining key customer records in computer system
What you bring:
High School Diploma or equivalent required
1-3 years of customer service experience or in a related field
1-3 years of data entry experience
Proficient in Microsoft Office applications, specifically Excel
Excellent verbal and written communication skills
Exceptional organizational skills and attention to detail
Ability to work individually and in a team
Ability to prioritize and juggle tasks while maintaining accuracy in a fast-paced work environment
Ability to process in a timely manner
Able to maintain professional relationships with internal and external customers
Please note that we do not accept unsolicited resumes from recruiters or employment agencies.
