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KetchKE

Technical Support Engineer (French-speaking)

Ketch is a data permissioning platform designed to help businesses manage consent and privacy more effectively, ensuring responsible data stewardship and compliance.

Ketch

Employee count: 51-200

United Kingdom only

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We are hiring a UK-based, French-speaking Technical Support Engineer to provide high-quality technical support to Ketch customers and partner closely with our Professional Services team on technical conversations, solutions, and troubleshooting during implementations.

Requirements

  • 4+ years in a technical support, solutions, or implementation role at a B2B SaaS company
  • Strong working knowledge of JavaScript, HTML, CSS, and APIs
  • Comfortable using Postman or similar tools to troubleshoot API behavior
  • Experience administering or supporting SaaS platforms like Zendesk, Salesforce, or comparable
  • Genuine technical curiosity -- self-directed learner who digs into product, reads docs, and builds working knowledge of complex systems
  • Fluent in French (professional, customer-facing level) and English
  • UK-based with the right to work in the UK

About the job

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Job type

Full Time

Experience level

Location requirements

Hiring timezones

United Kingdom +/- 0 hours

About Ketch

Learn more about Ketch and their company culture.

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Ketch, a pioneering company in the data permissioning space, was established in 2020 in San Francisco with a mission to empower businesses to be responsible stewards of consumer data. What began with a vision to address privacy concerns has transformed into a robust consent management platform that integrates seamlessly into organizational workflows, enabling companies to comply with ever-changing data privacy laws and regulations globally.

With sophisticated privacy compliance tools, Ketch offers functionalities such as automating data subject requests, managing consumer privacy preferences, and providing real-time insights into data use and compliance efforts. By leveraging Ketch's platform, businesses can enhance operational efficiency by automating cumbersome manual processes, realizing up to an 80% improvement. The impact of Ketch's solutions is profound; companies have reported a 12x return on investment when switching from first-generation privacy management solutions to Ketch.

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Ketch

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