United States onlyAbout the team
You will be part of the Coaching and Development Program team that is responsible for the implementation and communication portion of the Enablement and Quality Org. We are passionate about driving employee development, enhancing quality standards, and fostering a culture of excellence.We take pride in ensuring that all our customers, both internal and external, remain our North Star. We are a highly collaborative group, balancing investigative analysis with frontline feedback. Come join us!
About the role
We are seeking a highly skilled and dedicated individual to join our team as a Coaching and Development Program Manager. In this role, you will play a key role in enhancing the quality standards and certifications of our employees through comprehensive training programs. You will also work alongside our Enablement team, supporting key areas of opportunity for our frontline teams in navigating SOP changes and new product launches, and building capability to drive performance. Additionally, you will support the management of quality communications to stakeholders including content, training and analysis.
Primary role function:
- Develop and implement comprehensive quality training and certification programs that enhance the knowledge and skills of employees across the organizations.
- Establish and maintain communication channels with stakeholders to provide updates on quality training initiatives and progress.
- Monitor and analyze performance data related to quality training and certification, identifying trends and areas for intervention and improvement.
- Work closely with cross-functional teams to align quality training efforts with organizational goals and objectives, fostering a culture of continuous improvement and excellence.
- Work with our enablement team to define key skills and capabilities to improve the performance of the frontline, especially in response to new product initiatives or operational changes.
- Become a trusted partner across business lines to inspire teams to act on opportunities.
Who you are
- A self-starter, internally motivated to achieve deliverables while priding yourself on continuous improvement in your work
- A great communicator, able to influence without authority to inspire teams to act on feedback
- Excellent communication and interpersonal skills to collaborate effectively with internal teams and stakeholders.
- Proven experience in developing and implementing quality training programs.
- Proven track record of successfully delivering training programs and initiatives to frontline team members.
- Strong coaching and mentoring skills with the ability to enhance employee performance.
- Detail-oriented with a focus on maintaining high-quality standards.
- Proficient in analyzing data and identifying areas for improvement.
- Ability to adapt to changing priorities and work well in a dynamic environment.
- 2+ years of business operations, program management, and quality management experience in a fast-paced, scaling environment
- 2+ years of training experience
Transferable Skills
Here at Zillow - we value the experience and perspective of candidates with non-traditional backgrounds. Do you have transferable skills or related experiences? We encourage you to apply!
Get to know us
Zillow is reimagining real estate to make home a reality for more and more people.
As the most-visited real estate website in the United States, Zillow® and its affiliates help movers find and win their home through digital solutions, first class partners, and easier buying, selling, financing and renting experiences. Millions of people visit Zillow Group sites every month to start their home search, and now they can rely on Zillow to help make it easier to move. The work we do helps people get home and no matter what job you're in, you will play a critical role in making home a reality for more and more people.
Our efforts to streamline the real estate transaction are supported by a deep-rooted culture of innovation, our passion to redefine the employee experience, a fundamental commitment to Equity and Belonging, and world-class benefits. These benefits include comprehensive medical, dental, vision, life, and disability coverages as well as parental leave, family benefits, retirement contributions, and paid time off. We’re also setting the standard for work experiences of the future, where our employees are supported in doing their best work and living a flexible, well-balanced life. But don’t just take our word for it. Read recent reviews on Glassdoor and recent recognition from multiple organizations, including: the 100 Best Companies to Work For, Glassdoor Employees’ Choice Award, Bloomberg Gender-Equality Index, Human Rights Campaign (HRC) Corporate Equity Index, and TIME 100 Most Influential Companies list.
Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact us at [email protected].
Applicants who receive job offers from Zillow Group will be asked to sign a Proprietary Rights Agreement which includes confidentiality, intellectual property assignment, customer and employee non-solicitation, and non-competition provisions. If you are contacted for a role at Zillow Group and wish to review a copy of the Proprietary Rights Agreement prior to receiving an offer, you may request a copy from your Recruiter.
