United States onlyThis position is posted by Jobgether on behalf of a partner company. We are currently looking for a Technical Program Manager (Product Operations) in the United States.
As a Technical Program Manager focused on Product Operations, you will bridge customer insights and engineering execution to ensure software delivers real-world value. You’ll capture workflow gaps, validate features through hands-on testing, and provide structured guidance to cross-functional teams. This role requires translating complex customer needs into actionable, engineering-ready requirements while documenting decisions, trade-offs, and release readiness. You will work closely with product, support, and marketing teams to maintain high-quality standards and ensure features function predictably in the field. The ideal candidate thrives in a fast-paced SaaS environment, is detail-oriented, and enjoys shaping processes that directly impact product reliability and user satisfaction.
Accountabilities:
- Gather and synthesize customer feedback and workflow insights to identify gaps and inform product decisions.
- Translate complex needs into clear, engineering-ready requirements and acceptance criteria.
- Test new features end-to-end, simulating real user experiences to ensure quality and reliability.
- Document decisions, trade-offs, risks, and expected behavior for internal teams.
- Coordinate release readiness with support and marketing teams, ensuring accurate release notes.
- Investigate support issues, reproduce root causes, and confirm fixes.
- Identify recurring patterns and provide data-backed recommendations for product improvements.
Requirements
- 2+ years of experience in product, program, operations, or SaaS roles.
- Strong written and verbal English communication skills—clear, concise, and structured.
- Ability to understand complex workflows quickly and simplify them for engineering and operational use.
- Comfort with mobile and web application testing, including end-to-end validation.
- Proactive mindset for documentation, filling clarity gaps early in the product cycle.
- Ability to work independently within a lean, senior team.
- Bonus: Experience with SaaS, PropTech, or real estate workflows.
- Bonus: Familiarity with mobile app testing or mapping multi-step processes.
- Bonus: Exposure to writing acceptance criteria or lightweight product specifications.
Benefits
- Competitive USD-based compensation, flexible depending on experience and location.
- Fully remote work setup with flexible PTO.
- Professional development resources and learning opportunities.
- Opportunity to shape a new role with meaningful cross-team impact.
Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching. When you apply, your profile goes through our AI-powered screening process designed to identify top talent efficiently and fairly.
🔍 Our AI evaluates your CV and LinkedIn profile thoroughly, analyzing your skills, experience, and achievements.
📊 It compares your profile to the job’s core requirements and past success factors to determine your match score.
🎯 Based on this analysis, we automatically shortlist the 3 candidates with the highest match to the role.
🧠 When necessary, our human team may perform an additional manual review to ensure no strong profile is missed.
The process is transparent, skills-based, and free of bias — focusing solely on your fit for the role. Once the shortlist is completed, we share it directly with the company that owns the job opening. The final decision and next steps (such as interviews or additional assessments) are then made by their internal hiring team.
India only
