Implementation Manager - Remote, US

This position is posted by Jobgether on behalf of a partner company. We are currently looking for an Implementation Manager in the United States.

As an Implementation Manager, you will lead clients through the onboarding and adoption of cutting-edge AI-powered solutions that transform customer engagement. In this role, you will guide clients from initial setup to full product adoption, ensuring their objectives are met efficiently. You will collaborate across internal teams—including product, engineering, and customer success—while serving as the primary technical and strategic contact for key accounts. This role combines strong project management, technical expertise, and client-facing skills, providing the opportunity to directly impact customer satisfaction and success.

Accountabilities

In this role, you will:

• Serve as the primary point of contact for client accounts, building strong, lasting relationships.
• Lead the onboarding and implementation process for multiple clients, ensuring timely and effective adoption of AI-powered customer support solutions.
• Gather and analyze client business and technical requirements, facilitating discovery sessions as needed.
• Collaborate with internal teams (sales, product, engineering, support) to address client needs and resolve issues.
• Configure, train, and guide clients on product features including analytics, auto-QA, agent assist, screen recording, and voice of the customer tools.
• Monitor key account metrics such as product usage and customer satisfaction, and use insights to drive improvements.
• Identify opportunities for upselling or cross-selling solutions based on client needs.

Requirements

Candidates should have:

• Bachelor’s degree in Computer Science, Information Systems, or equivalent experience.
• 3+ years in a hands-on technical role, including at least 1 year of delivering successful customer implementations.
• Strong technical background with SaaS platforms, API integrations, and cloud services.
• Excellent project management skills, able to manage multiple clients and projects simultaneously.
• Ability to translate complex technical concepts into actionable guidance for non-technical stakeholders.
• Strong verbal and written communication skills in English.
• Entrepreneurial mindset with problem-solving abilities, adaptability, and self-motivation.

Optional / Preferred:

• Experience integrating with CRMs such as Salesforce.
• Familiarity with intent-based or generative AI technologies.
• Experience with telephony systems such as AWS Connect, Five9, or Genesys.

Benefits

This role offers:

• Competitive salary (DOE).
• Opportunities for career growth within a fast-moving AI and SaaS environment.
• Comprehensive health, dental, and vision coverage.
• Flexible work arrangements and remote work options.
• PTO and other leave policies to support work-life balance.
• Collaborative, innovative environment where contributions directly impact client success.

Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching.

When you apply, your profile goes through our AI-powered screening process designed to identify top talent efficiently and fairly.

🔍 Our AI evaluates your CV and LinkedIn profile thoroughly, analyzing your skills, experience, and achievements.
📊 It compares your profile to the job’s core requirements and past success factors to determine your match score.
🎯 Based on this analysis, we automatically shortlist the 3 candidates with the highest match to the role.
🧠 When necessary, our human team may perform an additional manual review to ensure no strong profile is missed.

The process is transparent, skills-based, and free of bias — focusing solely on your fit for the role. Once the shortlist is completed, we share it directly with the company that owns the job opening. The final decision and next steps (such as interviews or additional assessments) are then made by their internal hiring team.

Thank you for your interest!