For over four decades, the higher education experts at Jenzabar have been helping colleges and universities across the world thrive through multiple services. The Jenzabar culture is one that fosters an entrepreneurial environment, where employees are encouraged to be creative, work hard, and have a great time while doing so. We believe in open doors, asking tough questions, respecting each other, and surpassing our clients’ expectations every step of the way. It’s an enjoyable place to be, with casual dress and a relaxed atmosphere.
Mission Statement:
We believe everyone is a masterpiece with great work to do on Earth. Jenzabar’s mission is to create pathways to empower all to know who they are, what work they are destined to do, and how they can unlock their full potential – at home, at work, and in the world!
Position Summary
The Director of Implementations is responsible for leading the Professional Services Implementation Team. The Director will oversee the implementations, ensure quality, consistency and customer satisfaction, and have a focus on continuous process improvement. They will be a member of the Services Leadership Team.
The Director will foster a culture of exceptional customer service. They will ensure that we have the right resources to provide quality professional services in the implementation engagements. The Director will work with their team to continuously evaluate and improve implementation processes, including developing and managing best practices.
Essential Tasks
- Provide supervision and leadership for the Professional Services Implementation Team
- Develop and grow the Implementation Team
- Work collaboratively with the other Professional Services Teams (Data Conversion, Project Management, and Services Programming)
- Foster cross function and cross department working relationships.
- Develop and maintain objectives and key results, activities, and milestones
- Lead the team to continuously improve the process and build team strength
- Create a culture of ownership and accountability among all team members
- Champion a culture of client success
- Develop and implement a strategy to continuously improve the implementation processes
- Ensure the team has the appropriate training and professional development
- Resolve customer satisfaction issues as part of the escalation process
- Responsible for departmental measurements such as utilization to ensure that the team is fully utilized
- Work with Services Leadership Team to collaborate on process improvement and issue resolution
- Monitor staffing and capacity and provide recommendations as needed
- Collaborate with Sales to assist with opportunities
- Work with the Senior Director of Professional Services on capacity planning and pricing of services
Required Skills and Experience
- Bachelor's degree, or equivalent combination of degree and experience
- 12+ years relevant experience including 5 - 7 years management responsibility
- Experience leading and managing teams
- Experience with a Services delivery team
- Higher Education experience preferred
- Excellent communication skills, written and oral
Preferred Skills and Experience
- Experience with Smartsheet or other project collaboration tool
The pay range for this position is $120,000-$135,000/year; however, base pay offered may vary depending on job-related knowledge, geographic location, skills, and experience. This position is eligible for an annual bonus in addition to a full range of benefits. This information is provided per the relevant state and local pay transparency laws for the location in which this position will be performed.
Benefits
Medical Insurance, Life Insurance, Dental Insurance, Vision Insurance, Paid Vacation, Paid Sick Days, Paid Holidays, 12 Weeks Paid Parental Leave, Short Term Disability, Long Term Disability, 401K, Educational Assistance
Jenzabar does not discriminate in employment opportunities or practices on the basis of race, color, sex, gender, gender identity, pregnancy, childbirth and related medical conditions, genetics, genetic markers and carrier status, creed, religion, national origin, ancestry, age, disability, medical condition, marital status, sexual orientation, military service, veteran status, or any other status protected by state and federal laws.
Please Note: Jenzabar does not sponsor applicants for work visas.
