Senior Analyst, Data and Analytics Customer Success

Title: Senior Analyst, Data and Analytics Customer Success - P3

Location: Remote - USA

Reports To: Director, Data and Analytics Customer Success

The Role:

As a Senior Analyst, Data and Analytics Customer Success, you will serve as a customer success lead for multiple automotive and financial institution clients who subscribe to our Data and Analytics products, acting as the subject matter expert on all aspects of automotive sales volume, pricing, incentives, and residual values. A successful Senior Analyst will become a trusted advisor to our clients, focusing on solutions that drive client satisfaction and retention.

Customer Success is responsible for ensuring our clients understand how to leverage the data and services provided by J.D. Power and possess the capabilities to deliver high-value insights within their own organizations. We succeed when our clients get promoted.

Our team leads the automotive industry in publication of client-facing analysis of market trends such as tariff impacts, incentives, pricing, and go-to-market strategies that influence the U.S. Automotive Retail industry. You will also be trained on and expected to leverage cutting-edge Business Intelligence (BI) technologies to deliver impactful insights that drive client business success.

This role is a member of the Data and Analytics Lab, an accelerated development program for the future world-class automotive analysts. You will develop new data analysis capabilities that seed you into one of several career growth paths within J.D. Power.

The Impact:

This position is responsible for supporting the growth of JD Power’s OEM and financial institution relationships. Identified as a key part of the Data and Analytics organization within J.D. Power, you will have regular opportunities to advise and consult with leaders across our clients, build your network, and support decisions that impact millions of dollars in OEM profitability. This role will be heavily relied upon o enable business development growth through the creation of effective case studies highlighting the value that J.D. Power’s data and services deliver.

Responsibilities:

Data

• Learn and expand data analysis capabilities within the Data and Analytics Lab. This includes exploring new datasets, methodologies, and tools to enhance the team's analytical prowess.
• Leverage cutting-edge Business Intelligence (BI) technologies to deliver impactful insights that drive client business. This involves hands-on work with platforms such as Tableau, PowerBI, ThoughtSpot, and other emerging BI tools to build and refine analytical solutions.
• Develop new data capabilities that expand and enhance our understanding, process, quality, and delivery of our data.
• Utilize significant experience in Excel for data manipulation, cleaning, and repeatable analysis.

Analysis

• Generate analysis that explains changes in the U.S. Automotive Retail industry. This involves in-depth investigation and interpretation of complex market trends.
• Leverage intellectual curiosity to investigate long-term industry trends, creating unique intellectual capital and gaining exposure to the most senior members of both internal and external organizations.
• Act as the subject matter expert on all aspects of automotive residual values, sales volume, pricing, and incentives, providing deep analytical insights to clients.
• Support client decisions that impact millions of dollars in OEM profitability through rigorous data-driven analysis and recommendations.

Client Management

• Maintain and enhance existing relationships between clients and J.D. Power. This involves proactive engagement and understanding client needs.
• Serve as a customer success lead for multiple automotive and financial institution clients, building strong, trusted advisor relationships.
• Ensure clients understand how to leverage the data and insights provided by J.D. Power, and possess the capabilities to deliver high-value insights within their own organizations. This includes training, guidance, and ongoing support.
• Support the sales/business development organization by proactively identifying solutions to client challenges and concerns.
• Advise and consult with leaders across our clients, building your professional network and influencing strategic decisions.

Communication

• Lead preparations for in-depth discussions on with Director/VPs at OEMs and Banks. This requires clear, concise, and persuasive communication of complex analytical findings.
• Develop thought leadership articles on the auto industry, translating complex analysis into accessible and impactful content for a broader audience.
• Create effective case studies highlighting the value that J.D. Power’s data and services deliver, showcasing success stories to enable business development growth.
• Utilize significant software experience in PowerPoint to create compelling and professional presentations for internal and external stakeholders.
• Demonstrate strong storytelling and leadership-level communication skills to effectively convey insights and recommendations.

Qualifications:

• 2-5 years of experience in consulting, corporate strategy, finance, or analytics.
• Auto industry experience in finance, analytics, corporate strategy, or pricing is a must.
• Significant software experience in Excel and PowerPoint (required).
• Experience building analysis using structured datasets in BI platforms such as Tableau, PowerBI, ThoughtSpot, etc.
• Experience with executive-level presentations and public speaking.
• A background in sales, especially retail automotive analysis, logistics, marketing, or consumer insights is desirable.

The Career Opportunity:

Exposure: This role offers significant industry exposure by interacting with all OEMs at all levels, from entry working level to the C-Suite. J.D. Power is a growing company, and this group is positioned as key to the company’s success. You will contribute to a strong brand, providing automotive expertise. As OEMs increasingly move towards data and analytics, this position offers engagement in one of the most interesting and complex industries.

The Team / The Business:

The Customer Success Analytics Lab team members are well-versed in all things automotive and have individual strengths that contribute to a strong and collaborative team. We’re passionate about finding and sharing data driven solutions with our clients.

This position will be a key source for selecting future leaders within our Customer Success team or across the company. Individuals will have control over their career growth with support and mentorship from the leadership group and will be part of a high-performing team of client directors. The team culture emphasizes individual achievement with strong support from peers and leadership. We seek individuals equally willing to lead projects and collaborate with peers, and who are willing to challenge the status quo while maintaining a strong focus on delivering value to customers.

Our Hiring Manager says:

Our team thrives on delivering high quality insights and analysis that powers every OEM’s decision-making processes. If you’re passionate about data and the automotive industry, and are ready to make a significant impact with your analytical skills, we encourage you to apply.

The Way We Work:

• Leader Led
• Remote First
• Foster Flexibility
• Reward Performance
• Time Off Matters

Company Mission 

J.D. Power is clear about what we do to ensure our success into the future. We unite industry leading data and insights with world-class technology to solve our clients’ toughest challenges.  

Our Values 

At J.D. Power, we strive to be Truth Finders, Change Makers and Team Driven - the distinct behaviors that, together, define our unique culture.  

J.D. Power is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.

Should you require accommodations during the recruitment and selection process, please reach out to tarecruitment@jdpa.com.

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