United Kingdom onlyWe’re looking for an Account Manager
Our Account Managers are trusted advisors with the consultative sales skills to be able to explain complex products, convert opportunities and nurture a portfolio of businesses to drive growth. iwoca customers receive a dedicated Account Manager from the point of application, so you’ll have control of the end-to-end customer journey from on-boarding to retention.
About us
Small businesses move fast. Opportunities often don’t wait, and cash flow pressures can appear overnight. To keep going, and growing, SMEs need finance that’s as flexible and responsive as they are.
That's why we built iwoca. Our smart technology, data science and five-star customer service ensures business owners can act with the speed, confidence and control they need, exactly when it's needed.
We’ve already cleared the way for 100,000 businesses with more than £4 billion in funding. Our passionate team is driven to help even more SMEs succeed, through access to better finance and other services that make running a business easier. Our ultimate mission is to support one million SMEs in their defining moments, creating lasting impact for the communities and economies they drive.
Our culture
We’re expanding fast across our offices in London, Leeds and Frankfurt. With all this growth, we’re looking for people who want to learn on the job and lead projects, knowing that your ideas will impact thousands of small businesses.
Your mission
Convert customers and maximise revenue, from onboarding of new prospects to nurturing a portfolio of existing customers.
Manage businesses end to end through our customer journey, providing industry leading service levels by exceeding our customer’s expectations.
Build and maintain strong, long-lasting relationships with small businesses. You’ll be an expert in SMEs and the business lending market, helping them achieve their goals with the support of iwoca.
Adhere to our Compliance framework ensuring all customers are treated fairly.
Liaise with varied teams within iwoca, you’ll need to effectively collaborate with Sales, Underwriting, Collections, Quality Assurance and Partnerships teams to achieve the best outcome for your customers.
Drive change throughout the business through structured feedback, ensuring we always provide customers with the best possible experience across all aspects of iwoca.
Requirements
We look for people who are smart, humble, motivated and who are always looking to improve.
Ideally you'll have:
Proven customer relationship management experience.
Consultative sales skills that enable you to understand customer needs and match the right product or service to them.
Experience explaining complex products and services to customers.
A strong track record of not only meeting, but exceeding KPIs to drive both your and the team’s performance.
Brilliant communication skills with an excellent telephone manner and a passion for delighting customers.
A growth mindset that is engaged in our mission, helping us to improve how we convert and serve our customers and motivated to collaborate with team mates.
Whilst we welcome applications from all qualified candidates, please note that this particular position does not offer visa sponsorship. Candidates must be eligible to work in the UK independently.
Work-life balance is incredibly important at iwoca and we offer flexible working so you can make better use of your free time. This is a hybrid role in which you can split your time between the office and home.
The salary
Our base salary range in Leeds is £30,000 - £37,000 + bonus (OTE 20%). Our base salary range in London is £34,000 - £41,000 + bonus (OTE 20%). We want to pay all of our employees fairly, so that’s why we regularly benchmark salaries based on market rates and to recognise your increasing value to our business.
For the first month of the role to complete training, there is a requirement to be in the office three times per week. This will then drop to once/twice per week after completion of training.
Our benefits
We put a lot of effort into making iwoca a brilliant place to work:
Offices in London, Leeds and Frankfurt.
Events and clubs, like bingo, comedy nights, yoga classes, football…
Two company retreats a year, we’ve been to France, Italy, Spain and further afield
Plenty of drinks and snacks in our offices
We offer a wide range of benefits:
Medical insurance from Vitality, including discounted gym membership
25 days’ holiday, an extra day off for your birthday and the option to buy or sell an additional 5 days of annual leave
Instant access to emotional and mental health support with our partner, Spill
Share options
Generous maternity and paternity leave
A nursery tax benefit scheme to help you save money
Paid volunteering day to support your chosen charity
Extra leave if you want to travel or study
One-month fully paid sabbatical after 4 years
Cycle-to-work scheme
Electric car scheme
And to make sure we all keep learning, we offer:
An L&D budget for everyone, including a book budget
Company-wide talks with internal and external speakers
Access to learning platforms like Treehouse if you want to learn to code
Germany only