United States onlyIronclad is the leading AI contracting platform that transforms agreements into assets. We're looking for a Technical Support Engineer to join our Customer Success team, providing responsive and exceptional support to new and existing customers via email and phone, and working cross-functionally with Customer Success Managers and Legal Engineers to create an exceptional post-deployment customer experience.
Requirements
- 2+ years of experience in a customer service and/or technical support role
- Strong technical aptitude and exceptional communication skills (written and verbal)
- An empathetic mindset with the drive to advocate for our customers
- Ability to appropriately prioritize and escalate customer issues
- Excellent troubleshooting and deep analytical skills
- Experience and desire to work cross-functionally
- Team and goal-oriented. High output; low ego
- Live chat experience
- Basic knowledge of ServiceCloud or other customer service software
Benefits
- 100% health coverage for employees (medical, dental, and vision), and 75% coverage for dependents with buy-up plan options available
- Market-leading leave policies, including gender-neutral parental leave and compassionate leave
- Family forming support through Maven for you and your partner
- Paid time off - take the time you need, when you need it
- Monthly stipends for wellbeing, hybrid work, and (if applicable) cell phone use
- Mental health support through Modern Health, including therapy, coaching, and digital tools
- Pre-tax commuter benefits (US Employees)
- 401(k) plan with Fidelity with employer match (US Employees)
- Regular team events to connect, recharge, and have fun
