Customer Experience Center Specialist (m/w/d)

This role is part of the DACH Marketing team, responsible for planning, organizing and executing all activities related to the Customer Experience Center, located in our German headquarters in Freiburg, Germany.

Additionally, this position will play a crucial role in ensuring the smooth operation of our experience center, where healthcare professionals and other external audiences can interact with and learn about Intutive’s innovative medical devices.

Furthermore, this position will be responsible for managing the overall experience center operations, including scheduling, and coordinating visits, managing inventory and supplies, and ensuring a welcoming and informative environment for visitors. Moreover, the role will collaborate with cross-functional teams to deliver exceptional customer experiences and support marketing initiatives.

Roles and Responsibilities:

• Primary point of contact for all event-related logistics at the Customer Experience Center.
• Liaise closely with internal (all relevant Ecosystem functions) and external stakeholders such as healthcare professionals to ensure a smooth and seamless preparation, execution and follow up of the events.
• Collaborate with internal teams to develop and deliver engaging and informative experiences for visitors, showcasing the benefits and features of our medical devices.
• Assisting in the setup and breakdown of the experience center for events, trade shows, and other marketing initiatives.
• Track and report metrics on visitor engagement and satisfaction, providing insights for continuous improvement.
• Stay updated on industry trends and competitor offerings, keeping abreast of the latest advancements in medical devices.
• Maintain a welcoming and tidy environment in the experience center, ensuring that displays and interactive exhibits are in excellent condition.
• Manage the inventory and supplies of the experience center, ensuring availability of materials and equipment for demonstrations and presentations.
• Contribute to the support of other marketing events as needed.

Required Knowledge, Skills, and Experience:

• Bachelor’s degree in a relevant field such as business administration, marketing, or healthcare or equivalent experience in marketing, event management, communication.
• Minimum of 2-3 years’ experience in event organization or a similar role, preferably in the medical industry.
• Strong organizational skills and ability to manage multiple tasks and priorities effectively.
• Excellent interpersonal and communication skills, with the ability to build relationships with stakeholders at all levels.
• Detail-oriented with a focus on ensuring a high level of accuracy and attention to detail.
• A proactive and self-motivated attitude, with the ability to work independently and as part of a team.
• Flexibility to work occasional evenings or weekends for events or special projects.
• A passion for delivering exceptional customer experiences and a strong interest in medical technology.
• This position requires exceptional written and verbal skills in German and English
• Proficiency in MS Office suite and experience with CRM systems.
• Ability to work flexible hours.

Wir schätzen jede Person in ihrer Individualität – unabhängig von Geschlecht, ethnischer oder sozialer Herkunft, Religion, besonderen Bedürfnissen, Alter oder sexueller Identität. Diskriminierung hat bei uns keinen Platz.

Haftungsausschluss für US-Exportkontrollen: In Übereinstimmung mit den U.S. Export Administration Regulations (15 CFR §743.13(b)) können einige Positionen bei Intuitive Surgical US-Exportkontrollen für potenzielle Mitarbeiter unterliegen, die Staatsangehörige von Ländern sind, die derzeit einen Embargo- oder Sanktionsstatus haben.

Bestimmte Informationen, die Sie im Rahmen der Bewerbung angeben, werden verwendet, um festzustellen, ob Intuitive Surgical (i) in Ihrem Namen eine Exportlizenz von der US-Regierung einholen muss (Hinweis: Das Lizenzierungsverfahren der Regierung kann 3 bis 6+ Monate dauern) oder (ii) einen Technologiekontrollplan ("TCP") implementieren muss (Hinweis: verlängert den Einstellungsprozess in der Regel um 2 Wochen).

Für jede intuitive Rolle, die Exportkontrollen unterliegt, hängen die endgültigen Angebote vom Erhalt einer genehmigten Exportlizenz und/oder eines ausgeführten TCP vor dem Startdatum des potenziellen Mitarbeiters ab, was flexibel sein kann oder auch nicht, und innerhalb eines Zeitrahmens, der den Einstellungsbedarf nicht unangemessen behindert. Gegebenenfalls werden die Kandidaten über die diesbezüglichen Anforderungen informiert und angewiesen

At Intuitive, we are united behind our mission: we believe that minimally invasive care is life-enhancing care. Through ingenuity and intelligent technology, we expand the potential of physicians to heal without constraints.

As a pioneer and market leader in robotic-assisted surgery, we strive to foster an inclusive and diverse team, committed to making a difference. For more than 25 years, we have worked with hospitals and care teams around the world to help solve some of healthcare’s hardest challenges and advance what is possible.

Intuitive has been built by the efforts of great people from diverse backgrounds. We believe great ideas can come from anywhere—we strive to foster an inclusive culture built around diversity of thought and mutual respect. We lead with inclusion and empower our team members to do their best work as their most authentic selves.

Passionate people who want to make a difference drive our culture—our team members are grounded in integrity, have a strong capacity to learn, the energy to get things done, and bring diverse, real-world experiences to help us think in new ways. We actively invest in our team members to support their long-term growth so they can continue to advance our mission and achieve their highest potential.

Join a team committed to taking big leaps forward for a global community of healthcare professionals and their patients. Together, let’s advance the world of minimally invasive care.