Afterhours Corporate Travel Consultant

Overview

At ALTOUR, we believe people are the driving force behind every meaningful connection - our clients’ and our own. With more than 1,000 team members and a presence in over 80 countries, we are a globally recognized leader in corporate travel management and a proud division of Internova Travel Group, the highest-ranking American corporate travel management company (Business Travel News).

Our mission is to manage the complexities of connecting people so they can represent their brands in the most impactful way possible. That same philosophy shapes our workplace culture, one that evolves, improves, and empowers our people to grow and thrive.

We embrace innovation and leading-edge technology to create smarter, faster, and more tailored solutions - not just for our clients, but for each other. At ALTOUR, you’ll be part of a collaborative, forward-thinking environment where your voice matters and your success is a shared journey. Click here for more information about Altour.

Responsibilities

We are excited to announce that we are offering a $1000 sign-on bonus opportunity with this role based on our bonus plan. $500 payable after 90 days and $500 after 180 days provided deliverables are met.

The main objective of this position is to facilitate professional, accurate, cost-effective travel arrangements for all clients within their company's guidelines and standards of excellence for customer service. This role requires the ability to multi-task in a fast-paced work environment.

*This is an afterhours position with flexible scheduling that include evenings, weekends and holidays. *

Saturday/Sunday 3p-11:30p ET

Monday 5p-1:30a

Tuesday/Wednesday OFF

Thursday/Friday 5p-1:30a

OR

Saturday 9a – 530p ET

Sunday 2p – 1030p ET

Monday/Tuesday/Wednesday 6p – 230a ET

Thursday/Friday OFF

• Complete travel arrangements (air, hotel, car rental) at the lowest possible price within corporate travel guidelines.
• Call backs handled within a 1-hour window; emails are addressed within a 2-hour window.
• Access queues at the beginning and end of each day.
• Process ticketing for reservations submitted via the online reservations tool (Concur).
• Execute responsibilities within company guidelines for customer service, documentation of PNRs and profiles, ticketing, invoicing, and accuracy.
• Assures the client is fully aware of all necessary travel documents and health requirements for countries to be visited.
• Maintain total ownership of each record until departure to ensure all details are addressed to the client's satisfaction.
• Handle re-routing and exchange processes as necessary
• Stays abreast of technology and industry knowledge, especially with intranet tools provided by Altour.
• Stays fully informed on all airline rules and regulations, tariffs, and fare requirements and accurately applies this knowledge to all travel arrangements.
• Other duties as assigned.

Qualifications

• 5+ years experience in corporate travel.
• Sabre, Travelport Plus, and Worldspan proficiency requirement. Apollo optional.
• Competency with all ticketing processes including exchanges.
• Proficient with International Itineraries and rate structures.
• Knowledge of online booking tools preferred.
• Professional verbal and written communication skills.
• Regular and dependable attendance and punctuality are required.

Physical Requirements:

• Sedentary work. Exerting up to 10 pounds of force occasionally and/ or negligible amount of force frequently or constantly to lift, carry, push or otherwise move objects. Sedentary work involves sitting most of the time.
• Job requires employee to sit for extended periods of time without being able to leave the work area.
• Repetitive motion, substantial movements (motions) of the wrists, hands, and/ or fingers.
• Typing or otherwise working primarily with fingers.
• Must be able to comprehend instructions, interpret documents, and apply abstract principles to a wide range of complex tasks.
• Ability to understand the meanings of words and effectively respond, analyze information and write reports, comprehend complex issues, and communicate effectively to diverse groups.
• Job requires employee to perform basic arithmetic accurately and compute rates and percentages.
• Must be able to communicate effectively and professionally (verbally and in writing) as appropriate for the needs of the audience.

Pay and Benefits

The salary range on this job posting/advertising has been developed to give applicants a wide range to comply with pay transparency laws in all states and geographical areas. Many factors, such as years of experience, geographical location, budget etc. are considered when determining the starting rate of pay. The salary range posted represents the pay range for U.S. candidates. If the job posting indicates that the role is available for international candidate consideration, the salary range will be based on the local market for the country where the candidate would be working.

This role may be eligible for an incentive, commission, bonus, or a discretionary bonus program based on the company’s financial goal achievement and individual performance.

Internova Travel Group is an Equal Opportunity Employer. We make employment decisions without regard to age, race, religion, national origin, gender, disability, veteran status, genetic information, sexual orientation and gender identity or any other protected class.

Our benefit offerings include choice of two medical plans and two dental plans, vision insurance, flexible spending accounts (FSAs), company-paid life insurance and AD&D, optional additional life insurance and AD&D, disability insurance, paid parental leave, paid time off, 401k Plan with company match, discounted employee travel options, access to LinkedIn Learning webinars and courses. Discounted pet insurance and auto, home, & renters insurance.

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