United States onlyInternet2 is a non-profit, member-driven advanced research and higher education technology community. Founded in 1996, Internet2 provides and delivers mission-critical technology services and programs. Internet2's core infrastructure components include the nation's largest and fastest network, cloud and security services that are influenced, customized, and designed to address the unique needs of technology leaders in research and education. Internet2 serves and supports U.S. and international institutions, government agencies, regional and state education networks, leading industry providers, and national research and education network partners across more than 100 countries. Internet2 services and programs support their educational, research and community service mission and enhance how individuals communicate, collaborate, and innovate.
Position Summary:
This pivotal role provides comprehensive support to Internet2 executives and broader organizational initiatives, requiring outstanding professionalism, adaptability, strategic thinking, and a proactive, can-do attitude. The Assistant Program Manager ensures efficient scheduling, smooth coordination of high-profile events, and effective internal and external communications—serving as liaison and representative of the Trust & Identity (T&I) and NET+ divisions.
Key Responsibilities:
- Executive Support & Office Administration
- Manage complex, dynamic calendars across multiple time zones, reprioritizing as needed.
- Handle sensitive matters with discretion, ensuring confidentiality and professional judgment.
- Coordinate travel logistics, itineraries, and accommodations.
- Prepare and track monthly reports, coordinating with AVP’s on budgets and other reports.
- Anticipate executive's needs, identifying potential challenges, and offering proactive solutions.
- Event and Meeting Management
- Participate in the planning and logistics for major Internet2 events (Tech Exchange, Community Exchange), including coordinating community committees with domestic and international participants.
- Set up and facilitate communication channels such as Slack groups for event and project collaboration.
- Schedule meetings, manage agendas and materials, secure meeting rooms and conferencing details.
- Serve as a liaison for internal and external participants.
- Cross-Functional & Strategic Coordination
- Collaborate closely with executive assistants and division leaders to align priorities and streamline operations.
- Support contract/Statement of Work renewals with consultants and vendors.
- Interface with multiple departments to address time-sensitive requests and cross-divisional needs.
- Participate in strategic discussions, demonstrating an understanding of broader business goals.
- Community & Internal Engagement
- Attend and support weekly meetings and planning sessions, recording minutes and maintaining accurate documentation on internal platforms (e.g., wiki).
- Organize and lead staff events, including the Staff E Bio book and other engagement initiatives.
- Act as a point of contact for new relationships, both internal and external to the organization.
Qualifications:
- Bachelor’s degree or equivalent practical experience in a related field.
- 5+ years supporting C-level executives and key stakeholders.
- Experience supporting monthly budget reports and financial tracking.
- Ability to communicate to a broad and diverse community with diplomacy and a customer service focus.
- Experience working independently and collaboratively across remote teams in multiple time zones in a fast-paced environment.
- Experience representing a division or organization.
- Strong organizational and time management skills.
- Demonstrated ability to think strategically, take initiative, and adapt to changing priorities.
- High proficiency in Salesforce, Google Workspace and Microsoft Office.
- Adept in video meeting platforms and messaging tools such as Slack and Zoom.
- Skilled in travel coordination and logistics planning platforms.
- Demonstrated problem-solving mindset and high emotional intelligence.
- Experience in maintaining confidentiality and managing sensitive information appropriately.
Preferred Skills:
- Experience in Higher Education or similar mission-driven environments.
- Familiarity with Internet2.
- Familiarity with event coordination software and collaborative platforms (e.g. Confluence).
What We Offer
As a full-time employee, you will be eligible to participate in Internet2’s employee benefits program effective on your start date in accordance with the terms and conditions of each plan. The program currently includes medical, dental, life, vision and disability insurances, a health spending account program, sick time, vacation time and a tax deferred retirement plan.
Salary Range / Pay Grade:
$78,000 - $117,000 / B-6
Starting pay is typically from the minimum up to the midpoint of the grade range and varies based on experience.
Internet2 is a 501(c)(3) not-for-profit organization and equal opportunity employer (EOE). All qualified applicants will receive consideration for employment without regard to any characteristic protected by local, state, or federal laws, rules, or regulations.
