Himalayas logo
Interface AIIA

Senior Technical Program Manager

interface.ai provides an AI-powered platform for credit unions and community banks, offering an intelligent virtual assistant to enhance customer service and automate interactions.

Interface AI

Employee count: 51-200

India only

interface.ai is the industry's-leading specialized AI provider for banks and credit unions, serving over 100 financial institutions. The company's integrated AI platform offers a unified banking experience through voice, chat, and employee-assisting solutions, enhanced by cutting-edge proprietary Generative AI.

Our mission is clear: to transform the banking experience so every consumer enjoys hyper-personalized, secure, and seamless interactions, while improving operational efficiencies and driving revenue growth.

interface.ai offers pre-trained, domain-specific AI solutions that are easy to integrate, scale, and manage, both in-branch and online. Combining this with deep industry expertise, interface.ai is the AI solution for banks and credit unions that want to deliver exceptional experiences and stay at the forefront of AI innovation.

Role – Senior Technical Program Manager

Location – India (Hybrid – Bangalore)

Team – Program Management Office

Level - Senior

We are seeking a Senior Technical Program Manager (TPM) to own the execution of high-impact, cross-functional initiatives spanning Engineering, Product, Sales, Support, Compliance, and Technical Customer Success (TCSMs).

This is a customer-facing and internally strategic role — you will ensure the smooth delivery of our intelligent AI solutions from scope definition to launch, driving alignment across technical teams, client stakeholders, and compliance standards. You will be the connective tissue between product design, technical execution, and business outcomes, ensuring programs are delivered with speed, safety, and customer delight.

What You’ll Do –

  • Program Delivery: Own end-to-end program execution, including customer-facing AI/IVA solution implementations across multiple products and phases.
  • Cross-Functional Leadership: Collaborate with Product on roadmap alignment, partner with Sales TCSMs on adoption, coordinate with Support Compliance to ensure secure and compliant delivery.
  • Stakeholder Management: Act as a bridge between customer stakeholders and internal teams; manage expectations, alignment, and communication plans.
  • Program Discipline: Apply risk management, change management, and scope management best practices to keep programs predictable and successful.
  • Execution Excellence: Drive technical projects through architecture reviews, sprint planning, milestone tracking, and post-launch retrospectives.
  • Risk Compliance: Oversee approved actions and workarounds to mitigate risks; ensure adherence to security, PII protection, and audit requirements.
  • Global Collaboration: Work effectively with offshore teams, global stakeholders, and across time zones.
  • Continuous Improvement: Define KPIs, reporting dashboards, and metrics for project success; streamline processes and automate wherever possible.
  • Customer Advocacy: Guide customers towards standard best practices in AI and banking, while balancing customization needs.
  • Mentorship Leadership: Coach project team members, instill accountability, and motivate multi-disciplinary teams to deliver with urgency.

What You’ll Bring

  • 7–10 years of program management experience, with a strong technical background (engineering, architecture, or development)
  • Proven experience managing end-to-end delivery of at least 3 complex, multi-phase projects
  • Familiarity with AI and enterprise platforms; experience in the banking/fintech domain preferred
  • Strong understanding of engineering processes (Agile, DevOps, SDLC) and ability to engage deeply with Product Managers and Engineers on technical challenges
  • Demonstrated success working with offshore and global teams in distributed setups
  • Hands-on experience with project management tools (JIRA, Smartsheet, Asana, etc.)
  • Project Management Certification (PMP or equivalent) preferred
  • Experience defining and tracking program KPIs and metrics
  • Strong communication skills, with the ability to engage executives, customers, and engineers effectively
  • Analytical, detail-oriented, with excellent problem-solving ability
  • Startup mindset: self-motivated, thrives in ambiguity, growth mindset, emotionally mature, loves learning and research
  • Bonus: MBA or equivalent business acumen; prior work in regulated industries

Why Join Us?

  • Remote-First Policy – flexibility to work across geographies
  • Comprehensive Insurance Coverage – health and wellness benefits
  • Career Impact – opportunity to shape foundational programs in a rapidly scaling AI company
  • High Growth – join a top-100 fastest-growing Fintech in Silicon Valley, working with global AI and enterprise leaders

At interface.ai, we are committed to providing an inclusive and welcoming environment for all employees and applicants. We celebrate diversity and believe it is critical to our success as a company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender identity, gender expression, sexual orientation, marital status, veteran status, disability status, or any other legally protected status. All employment decisions at Interface.ai are based on business needs, job requirements, and individual qualifications. We strive to create a culture that values and respects each person's unique perspective and contributions. We encourage all qualified individuals to apply for employment opportunities with Interface.ai and are committed to ensuring that our hiring process is inclusive and accessible.

About the job

Apply before

Posted on

Job type

Full Time

Experience level

Senior

Location requirements

Hiring timezones

India +/- 0 hours

About Interface AI

Learn more about Interface AI and their company culture.

View company profile

What began as a vision to revolutionize customer service in the financial sector has blossomed into interface.ai, a leading force in artificial intelligence for banking. Founded in 2019 by Srinivas Njay and Bruce Kim, the company embarked on a mission to empower credit unions and community banks with technology that was once the exclusive domain of large financial giants. Inspired by the impact his father had in the community financial space, CEO Srinivas Njay, alongside co-founder Bruce Kim, set out to build a platform that could democratize financial wellness for millions. They envisioned a 'personal bank teller' available 24/7, capable of handling everything from simple inquiries to complex transactions with a human-like touch. This vision was fueled by the realization that smaller financial institutions were struggling to keep up with the digital demands of the modern consumer, often lacking the resources to develop their own sophisticated AI solutions.

The journey of interface.ai has been one of relentless innovation and a laser focus on a specific, underserved market. Instead of pursuing a broad, one-size-fits-all approach, the founders adopted a 'cookie-cutter' model, developing a powerful, out-of-the-box Intelligent Virtual Assistant (IVA) that could be easily implemented and scaled. This strategy proved to be a game-changer, allowing them to sign up over 100 credit unions and community banks, serving a collective 16 million customers. Their AI-powered platform, which has now processed over 1.5 billion conversations, continuously learns and improves, offering a seamless, unified experience across voice, chat, and digital channels. This commitment to a managed AI agent means their clients see immediate results without the need for extensive in-house training or setup. From its early bootstrapped days to securing significant funding, interface.ai has remained dedicated to its core mission: transforming call centers from cost centers into revenue generators and, most importantly, helping financial institutions of all sizes to not just survive, but thrive in the digital age.

Employee benefits

Learn about the employee benefits and perks provided at Interface AI.

View benefits

Flexible Hours

Work as your own team's schedule demands, as long as work gets done.

Work Remotely

It isn't where or how, but what you do that matters. Work from anywhere.

Health & Wellness

Benefits that provide peace of mind for you, your spouse, and your next generation.

Grow your Skills

Get access to tools and training, while helping to shape the future of AI technology.

View Interface AI's employee benefits
Claim this profileInterface AI logoIA

Interface AI

View company profile

Similar remote jobs

Here are other jobs you might want to apply for.

View all remote jobs

7 remote jobs at Interface AI

Explore the variety of open remote roles at Interface AI, offering flexible work options across multiple disciplines and skill levels.

View all jobs at Interface AI

Remote companies like Interface AI

Find your next opportunity by exploring profiles of companies that are similar to Interface AI. Compare culture, benefits, and job openings on Himalayas.

View all companies

Find your dream job

Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!

Sign up
Himalayas profile for an example user named Frankie Sullivan
Interface AI hiring Senior Technical Program Manager • Remote (Work from Home) | Himalayas