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Interface AIIA

Senior Product Marketing Manager

interface.ai provides an AI-powered platform for credit unions and community banks, offering an intelligent virtual assistant to enhance customer service and automate interactions.

Interface AI

Employee count: 51-200

United States only

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Banking is being reimagined—and customers expect every interaction to be easy, personal, and instant . We are building a universal banking assistant that millions of U.S. consumers can use to transact across all financial institutions and, over time, autonomously drive their financial goals . Powered by our proprietary BankGPT platform , this assistant is positioned to displace age-old legacy systems within financial institutions and own the end-to-end CX stack , unlocking a $200B opportunity and potentially replacing multiple publicly traded companies . Ultimately, our mission is to drive financial well-being for millions of consumers. With over two-thirds of Americans living paycheck to paycheck, 50% holding less than $500 in savings, and only 17% financially literate, we aim to put financial well-being on autopilot to help solve this problem.

About the Role

As a Sr. Product Marketing Manager (PMM) you will sit at the intersection of product, engineering, sales, and customer success to turn deep technical capabilities into clear, compelling stories that win markets and help customers succeed. You'll own a go-to-market (GTM) strategy for one or more product lines—from positioning and messaging through launch, enablement, and ongoing adoption initiatives.

Key Responsibilities

  • Craft differentiated positioning & messaging grounded in market research, buyer personas, and competitive analysis.
  • Lead product launches : develop GTM plans, partner with Product Management for roadmap readiness, and orchestrate cross-functional execution (sales, demand gen, PR, CS).
  • Build technical content & assets —white-papers, solution briefs, demos, webinars, reference architectures that translate features into customer value.
  • Enable revenue teams : create sales plays, battlecards, ROI calculators, and deliver training sessions that raise win-rates and average deal size.
  • Act as market evangelist : represent the company at conferences, analyst briefings, and on customer calls; capture field feedback to inform roadmap.
  • Drive competitive intelligence : monitor landscape, run win/loss analyses, and arm teams with data-driven insights.
  • Partner on demand generation : supply positioning, content, and technical validation for campaigns that move prospects through the funnel.
  • Measure & optimize : track launch KPIs, content performance, and adoption metrics; iterate based on data.

Required Qualifications

  • 5+ years combined experience in product marketing, solutions engineering, or technical consulting for B2B SaaS or developer-focused products.
  • Proven success planning and executing product launches with measurable revenue impact.
  • Strong technical aptitude—comfortable reading API docs, spinning up demos, or discussing architecture with engineers.
  • Exceptional written / verbal communication skills; able to simplify complex ideas for both business and technical audiences.
  • Experience conducting market research, segmentation, and persona development.
  • Bachelor's degree in Computer Science, Engineering, or related field — or equivalent practical experience.
  • Background in AI/ML, cloud infrastructure, or fintech (adjust to your domain).

Preferred / Nice-to-Have

  • Familiarity with product-led growth (PLG) motions and usage-based pricing models.
  • Public speaking track record at industry events or on webinars.
  • Experience working with channel partners.

What Success Looks Like (First 6–12 Months)

  • Launch 1–2 major product capabilities on time, achieving target adoption goals.
  • Create a library of technical assets that reduce sales cycle length by 15 %.
  • Establish a quarterly competitive landscape review and distribute actionable briefs.
  • Maintain a CSAT of 90 %+ for internal enablement sessions.

Benefits

  • 100% paid health, dental & vision care
  • 401(k) match & financial wellness perks
  • Discretionary PTO + paid parental leave
  • Remote-first flexibility

About the job

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Full Time

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United States +/- 0 hours

About Interface AI

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What began as a vision to revolutionize customer service in the financial sector has blossomed into interface.ai, a leading force in artificial intelligence for banking. Founded in 2019 by Srinivas Njay and Bruce Kim, the company embarked on a mission to empower credit unions and community banks with technology that was once the exclusive domain of large financial giants. Inspired by the impact his father had in the community financial space, CEO Srinivas Njay, alongside co-founder Bruce Kim, set out to build a platform that could democratize financial wellness for millions. They envisioned a 'personal bank teller' available 24/7, capable of handling everything from simple inquiries to complex transactions with a human-like touch. This vision was fueled by the realization that smaller financial institutions were struggling to keep up with the digital demands of the modern consumer, often lacking the resources to develop their own sophisticated AI solutions.

The journey of interface.ai has been one of relentless innovation and a laser focus on a specific, underserved market. Instead of pursuing a broad, one-size-fits-all approach, the founders adopted a 'cookie-cutter' model, developing a powerful, out-of-the-box Intelligent Virtual Assistant (IVA) that could be easily implemented and scaled. This strategy proved to be a game-changer, allowing them to sign up over 100 credit unions and community banks, serving a collective 16 million customers. Their AI-powered platform, which has now processed over 1.5 billion conversations, continuously learns and improves, offering a seamless, unified experience across voice, chat, and digital channels. This commitment to a managed AI agent means their clients see immediate results without the need for extensive in-house training or setup. From its early bootstrapped days to securing significant funding, interface.ai has remained dedicated to its core mission: transforming call centers from cost centers into revenue generators and, most importantly, helping financial institutions of all sizes to not just survive, but thrive in the digital age.

Employee benefits

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Flexible Hours

Work as your own team's schedule demands, as long as work gets done.

Work Remotely

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Health & Wellness

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