United States onlyBilingual Customer Service Representative
Trusted Senior Specialists
Location: Remote
About Trusted Senior Specialists
In 2005, Michael and Melinda Wilhelm founded Trusted Senior Specialists, an Integrity company headquartered in Houston, Texas, with the goal of serving Medicare beneficiaries. Built on foundational values of love and trust, the company has grown from a husband-wife team to a family of employees who share their vision, compassion and desire to serve. Trusted Senior Specialists delivers old-fashioned customer service of yesterday, using the advanced technology of today. Throughout their growth, their 5,000 agents have remained focused on helping over 82,000 Americans protect their most valuable assets: health, wealth and wellbeing. For more information, visit www.trustedseniorspecialists.com.
Job Summary
Trusted Senior Specialists, a distinguished provider in the Life and Health Insurance industry, is actively seeking a Customer Service Representative who will be responsible for organizing, overseeing, and providing support to our clients. The Customer Service Representatives provides an ongoing positive impression of the company by answering client calls in a professional, courteous, and timely manner. You will assist our clients by submitting claims to carriers, changing primary care doctors, assisting clients with their questions, and more.
Primary Responsibilities:
Manage large amounts of inbound and/or outbound calls in a timely manner
Follow communication scripts, prompts, call flows when handling different topics
Identify customer’s need and clarify information
Seize opportunities to schedule appointments, where applicable
Keep records of all conversations in our call center database in a comprehensible manner
Leveraging your computer navigation skills to toggle between multiple screens and systems to provide answers and support.
Ability to adapt and respond to different types of characters
Ability to work well in a structured work setting and adhere to a daily schedule
Work closely with Call Center Managers to promptly resolve issues
Handle complaints professionally
Meet personal/team/site qualitative and quantitative targets
Assist customers with finding/changing doctors, and ordering ID cards
Assist insured’s with disputing bills, filing grievances and appeals
Set up gym membership programs
Assist in submitting initial applications for Medicare and/or Social Security benefits
Strong attention to detail with excellent time management and decision-making skills
Primary Skills & Requirements:
Bilingual (Required) - Spanish and English - Strong written and verbal communication
Customer Service Experience
Eager and willing to learn
Have compassion and a strong work ethic
Have strong communication skills and computer literacy
Benefits:
Eligible for benefit plans on the 1st of the month following date of hire
Eligible for our 401K retirement plan the 1st of the month following 30 days of employment
Eligible for a total of 12 days of paid personal time off
Eligible for 11 Company-paid Holidays immediately
Employee Referral Bonus
Compensation: The general pay scale for this open position is $15-$16/hour. Total compensation package for a selected candidate will be determined within the pay scale based on one or more of the following factors: candidate’s experience, skill set, education level, and/or location.
About Integrity
Integrity is one of the nation’s leading independent distributors of life, health and wealth insurance products. With a strong insurtech focus, we embrace a broad and innovative approach to serving agents and clients alike. Integrity is driven by a singular purpose: to help people protect their life, health and wealth so they can prepare for the good days ahead.
Integrity offers you the opportunity to start a career in a family-like environment that is rewarding and cutting edge. Why? Because we put our people first! At Integrity, you can start a new career path at company you’ll love, and we’ll love you back. We’re proud of the work we do and the culture we’ve built, where we celebrate your hard work and support you daily. Joining us means being part of a hyper-growth company with tons of professional opportunities for you to accelerate your career. Integrity offers our people a competitive compensation package, including benefits that make work more fun and give you and your family peace of mind.
Headquartered in Dallas, Texas, Integrity is committed to meeting Americans wherever they are — in person, over the phone or online. Integrity’s employees support hundreds of thousands of independent agents who serve the needs of millions of clients nationwide. For more information, visit Integrity.com.
Integrity, LLC is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, national origin, disability, veteran status, or any other characteristic protected by federal, state, or local law. In addition, Integrity, LLC will provide reasonable accommodations for qualified individuals with disabilities.
