United States onlyJob summary:
Responsible for providing operational-based customer service particularly regarding commissions and general agent support for operational inquiries. Responsible for analyzing commission data for trends, errors, and accuracy to ensure consistent payment for Ritter and contracted agents. Acts as first point of contact for the operational items of Ritter with regards to phone communication, service requests, and/or email. Ensuring agents’ hierarchies, contracts, payment methods, and tax reporting are following Ritter and carrier policies. Follow all department processes, procedures, and policies as needed. Conducts trainings for new hires as required
Let’s talk job responsibilities:
- Assumes responsibility for agent support.
- Provides customer service to agents via phone, email, and in meetings when necessary.
- Creates Service Requests (SRs) as needed to track and handle agent issues.
- Communicates with carriers and/or outside departments to resolve agent issues.
- Assists with phones queues including: Operator, Site Assistance, and Broker Support.
- Processes ACH and W-9 documents.
- Assumes responsibility for agent commission communications.
- Communicates with the carriers as necessary to resolve commission issues.
- Works with Commission Analysts to resolve payment questions and concerns.
- Keep track of all agent communications.
- Assumes responsibility for assigned reporting.
- Completes assigned reporting within the set timeframe.
- Assumes responsibility as mentor when assigned.
- Assumes responsibility for conducting new hire trainings as assigned by supervisor.
- Assumes responsibility for miscellaneous duties as assigned by supervisor.
Your experience and skills:
- High School Diploma or equivalent.
- Basic understanding of insurance and agent relationship.
- Four Years of experience as a Case Manager or comparable experience including Customer Service experience.
- Experience with Microsoft Office.
- Outstanding communication skills, especially over the phone.
- Good computer and typing skills.
- Outstanding customer service skills.
- Ability to operate related computer applications and other business equipment including email, copy machine, scanner, fax machine, and telephone.
- Positive attitude and ability to work well with others.
About Integrity
Integrity is one of the nation’s leading independent distributors of life, health and wealth insurance products. With a strong insurtech focus, we embrace a broad and innovative approach to serving agents and clients alike. Integrity is driven by a singular purpose: to help people protect their life, health and wealth so they can prepare for the good days ahead.
Integrity offers you the opportunity to start a career in a family-like environment that is rewarding and cutting edge. Why? Because we put our people first! At Integrity, you can start a new career path at company you’ll love, and we’ll love you back. We’re proud of the work we do and the culture we’ve built, where we celebrate your hard work and support you daily. Joining us means being part of a hyper-growth company with tons of professional opportunities for you to accelerate your career. Integrity offers our people a competitive compensation package, including benefits that make work more fun and give you and your family peace of mind.
Headquartered in Dallas, Texas, Integrity is committed to meeting Americans wherever they are — in person, over the phone or online. Integrity’s employees support hundreds of thousands of independent agents who serve the needs of millions of clients nationwide. For more information, visit Integrity.com.
Integrity, LLC is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, national origin, disability, veteran status, or any other characteristic protected by federal, state, or local law. In addition, Integrity, LLC will provide reasonable accommodations for qualified individuals with disabilities.
