Senior Manager, Order to Cash - Collections and Adjustments

The insightsoftware Finance team is looking for a Senior Manager, Order to Cash with responsibility for Collections and Adjustments. The Senior Manager will continue strengthening processes and lead the team built over the past two years during which extensive transformation and structural changes have been implemented for this growing SaaS software company as it continues toward a goal of $1B in Revenue. Your work will include driving the strategy for collections and adjustments through collaboration with Acquisition Integration projects to ensure smooth transitions of newly acquired businesses, further developing best practices together with Revenue Enablement team, and collaboration with Sales, Customer Success and Channel partner teams to deliver best in class aging position driven by prompt payments from customers together with excellence in the customer experience across the globe. You will report into the Director, Order to Cash and you will be a remote employee.

Responsibilities

• Manage collections and adjustments teams, providing guidance, support, and training as needed
• Develop and implement effective collections strategies and procedures to maximize debt recovery while maintaining positive customer relationships
• Monitor and analyze the performance of the team, implementing measures to improve productivity and success rates
• Communicate with customers regarding their outstanding debts, negotiating payment plans, settlements, or other resolutions
• Collaborate with cross-functional teams, including legal, finance, and customer service, to resolve complex or escalated customer issues
• Identify refinements to organization structure and processes to enable best in class customer experience

This role requires a self-starter, highly organized leader with the ability to motivate and guide a global team to achieve targets and deadlines, commanding excellent verbal and written communication skills, who is has an analytical mindset and strong problem-solving skills with ability to think creatively to find solutions to challenges faced by the team. Strong interpersonal skills, with the ability to build and maintain positive relationships with customers and colleagues is key to success.

• 5+ years of experience in Order to Cash, Revenue Operations, or a similar field including oversight of Collections
• Strong analytical, problem-solving and change leadership skills
• Proven track record of meeting or exceeding collections targets
• Consistent track record of handling ambiguity in a fast-paced work environment
• Strong knowledge of collections practices, laws, and regulations
• Ability to build positive relationships with peers and senior leadership
• Excellent communication, influencing skills and team member management, leading team in a remote first working environment supported by team based in India
• Clear and effective written communication skills
• Customer Experience / Customer first mindset
• Have experience improving processes to drive better outcomes
• Salesforce, and NetSuite experience highly valued
• Bachelor's degree in business administration, finance, or a related field preferred

All your information will be kept confidential according to EEO guidelines.

** At this time insightsoftware is not able to offer sponsorship to candidates who are not eligible to work in the country where the position is located. **

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At insightsoftware, we are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. We are proud to be an equal opportunity workplace.

insightsoftware is a global provider of comprehensive solutions for the Office of the CFO. We believe an actionable business strategy begins and ends with accessible financial data. With solutions across financial planning and analysis (FP&A), accounting, and operations, we transform how teams operate, empowering leaders to make timely and informed decisions. With data at the heart of everything we do, insightsoftware enables automated processes, delivers trusted insights, boosts predictability, and increases productivity. Learn more at insightsoftware.com.