Customer Support Representative

Let’sshape tomorrow—together.

At Ingram Micro, we help businesses maximize the promise of technology so they canoperatefaster, smarter, and more sustainably. As a global leader supporting partners in every corner of the world, we combine innovation with deepexpertiseto power progress for millions. With us,you’llbe part of a team shaping the future of how the world buys, sells, and uses technology.

About the Role

As aCustomer SupportRepresentative,you will be accountable for ensuring an outstanding partner experience.You’llhelp resellers resolve technical inquiries, troubleshoot cloud‑related issues, and guide them toward solutions that help their customers thrive. Your ability to understand their goals and solve problems with precision will play a key part in their long‑term success.

WhatYou’llDo

• Manage inbound technical service requests via phone, email, and live chat.

• Log all issues, steps, and updates accurately within internal systems.

• Diagnose root causes—whether software defects, misconfigurations, content issues, or user‑related problems.

• Support multiple cloud solutions (Adobe, Dropbox, Google, etc.) with a primary focus onMicrosoft 365andMicrosoft Azure.

• Collaborate closely with internal teams and external vendors, especially Microsoft engineers, to ensuretimelyresolution.

• Understand partner businessobjectivesand apply technicalexpertiseto drive successful outcomes.

• Contribute to improving service desk processes, documentation, and workflows.

• Champion exceptional customer experiences in every interaction.

What You Bring

• Excellent verbal and written communication skills in English.

• Strong analytical and problem‑solving abilities.

• Knowledge ofMicrosoft 365and/orMicrosoft Azure(an advantage).

• Experience withZendesk(an advantage).

• Proven ability to troubleshoot and debug SaaS cloud solutions.

• Ability to prioritize effectively and manage expectations in a fast‑paced environment.

• Comfort working through ambiguity and adapting quickly to change.

• Passion for delivering outstanding service and driving customer success.

Why Ingram Micro

At Ingram Micro,you’lljoin a team that invests in your growth—through global learning opportunities, meaningful career development, and exposure to cutting‑edge cloud technologies.You’llbe part of an inclusive, diverse community that celebrates your ideas and empowers you to shapewhat’snext. Here, your talent, curiosity, and ambition find the environment they need to thrive—for today and for tomorrow.