United States onlyAbout the Client:
Our client is a global leader in AI-powered enterprise learning solutions, supporting some of the world’s largest organizations. Their platform transforms corporate learning from one-size-fits-all programs into continuous, personalized, and engaging experiences. As this platform is mission-critical for customers, integrations play a key role in successful deployments and long-term adoption.
The Role:
We are scaling an Integration Support team and are looking for experienced Technical Implementation Specialists to support enterprise customers during integration projects. You will work directly with large, global organizations, helping them implement integrations that are essential to their success. This is a long-term, ongoing engagement with steady project flow.
Your work will have a direct impact on customer satisfaction and successful platform adoption
What You’ll Do:
Set up and configure enterprise integrations with customer systems
Respond clearly and efficiently to customer technical questions via email, Slack, and calls
Diagnose and troubleshoot integration issues independently
Follow up with customers to ensure integrations are successfully deployed
Collaborate with the engineering team to escalate bugs and complex technical issues
What We’re Looking For
You must have:
Fluent English (native-level preferred) with excellent written communication skills
Experience as a Technical Implementation Specialist, Integrations Specialist, or in a similar role involving technical onboarding and project coordination
Strong problem-solving skills and the ability to think critically through technical challenges
Patience and professionalism when working with complex technical scenarios
Ability to meet deadlines and iterate quickly based on feedback
You’ll be a great fit if you also have:
Experience supporting enterprise B2B customers
A background troubleshooting issues across multiple systems
An ambition to grow into a leadership role within a scaling team
Nice to have (but not required):
Experience with platform integrations (SSO, SCIM, APIs, etc.)
Previous leadership or managerial experience in a technical SaaS environment
Experience working with Learning Management Systems (LMS)
Strong technical fundamentals, communication skills, and the ability to learn quickly matter most. If you don’t meet every requirement but excel in other areas, we still encourage you to apply.
Growth Opportunities:
As you build expertise, clear development paths are available, including:
Becoming a specialist in complex integrations
Moving into a team lead role
Expanding into training and documentation
Transitioning into Product or Solutions-focused roles
What Makes You Stand Out
Tell us why this role appeals to you. If you’ve worked on challenging integration projects or supported customers through complex deployments, we’d love to hear about it. Strong applications include a short note explaining your interest and relevant examples of your work.
If you’re excited about helping enterprise customers succeed with critical integrations and want to grow in an international, remote-first environment—we’d like to hear from you.
