PROGRAM SUPPORT SPECIALIST

PROGRAM SUPPORT SPECIALIST

As a Program Support Specialist, you will be responsible for managing the relationship with our partners and marketplace vendors. We expect you to expand the number of certified partners and guarantee a successful relationship between them and our clients. It will be your responsibility to make sure all the services and products delivered by our partners to our clients are fulfilled, and that our clients are happy enough to leave positive reviews in our marketplace. You will work in the Marketing team together with a full roster of creatives and inbound specialists.

RESPONSIBILITIES

• Plan, coordinate, and manage events from end to end, including vendor sourcing, client management, and ensuring smooth execution of the entire event cycle;

• Prospect new partners to join our Marketplace;

• Prospect strategic partners to provide products and services for bundled products;

• Negotiate terms and prices with partners and providers;

• Onboard new partners;

• Be the main point of contact for the marketplace and redirect demand accordingly;

• Make sure the products and services offered by our partners are fulfilled;

• Lead co-marketing campaigns with partners;

• Register and track documents from our partners;

• Update and upkeep CRM and Trello boards;

• Research the market for new opportunities;

• Coordinate partnership-related projects with different teams;

• Produce comprehensive analysis and reports of activities and results.

PRE-REQUISITES

• Strong experience in event planning, including managing the full event lifecycle, coordinating with vendors, and ensuring successful outcomes for clients;

• Experience with client relationships;

• Experience with platform training for partners;

• Knowledge of business development, marketing strategies, and brand expansion;

• Ability to source for suppliers and negotiate costs within budgets;

• Ability to analyze market trends and competitor behavior;

• Lead generation experience;

• Excellent communication skills;

• Ability to execute under deadlines;

• Fluent English to communicate and interact with partners and colleagues around the world;

• Must have a personal computer and mobile phone;

• Flexibility to adapt to different time zones;

• Knowledge and experience with Hubspot or similar tools;

• Very (very) resilient to learn continuously in a startup.