Business Analyst

Established in 2021,Independence Pet Holdingsis a corporate holding company that manages a diverse and broad portfolio of modern pet health brands and services, including insurance, pet education, lost recovery services, and more throughout North America.

We believe pet insurance is more than a financial product and build solutions to simplify the pet parenting journey and help improve the well-being of pets. As a leading authority in the pet category, we operate with a full stack of resources, capital, and services to support pet parents. Our multi-brand and omni-channel approach include our own insurance carrier, insurance brands and partner brands.

Independence Pet Group (IPG), a subsidiary of IPH, is one of North America’s largest pet insurance and services organizations. Our impressive family of brands (Figo, Felix, ASPCA Pet Health Insurance, Pets Plus Us, and AKC Pet Insurance) supports insurance for more than 1,000,000 pets in the U.S. and Canada and provides well-being, safety, resources, and business solutions to the pet industry, including microchip identification and an online pet registry.

Job Summary:

Independence Pet Group (IPG) is seeking a Business Analyst to work closely with stakeholders and end-users to establish and implement new processes, process changes, and/or updates to meet specific business requirements.

Job Location: Remote

Main Responsibilities:

• Conducts ongoing analysis of business processes and makes recommendations for continuous improvement.
• Gathers and analyzes key information for business owners to thoroughly understand and makes recommendations for new and changing business needs
• Focuses on business processes and works to align with organizational goals.
• Identifies, defines, produces, and/or updates documentation for new and/or changing processes, systems, and/or programs.
• Applies information systems development, implementation, and/or operation control concepts in a wide variety of technology settings.
• Ensures all bugs, changes, and features are properly submitted, updated, and/or assigned.
• May create end-user documentation.
• Provides pre- and post-implementation support to internal and external users.
• Creates and/or delivers functional/business requirements, documentation
• Performs other duties and responsibilities as assigned.
• Present ROI analysis

Basic Qualifications:

• Experience: 3 years’ relevant experience
• Education: Bachelor’s Degree or equivalent work experience (One-year relevant experience is equivalent to one-year college)
• Develop specifications plans, communications, procedures, and/or training for business end-users
• Serves as the liaison between business owners, end-users, software development teams, and/or key stakeholders to develop new and enhanced functionality and processes
• Insurance background required

Accountability/Complexity:

• May manage projects requiring the responsibility of delegating work and reviewing resulting work product
• May be responsible for providing guidance, coaching, and training to other employees within job area
• May function as team leader and assistant to the supervisor/manager

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All of our jobs come with great benefits including healthcare, parental leave and opportunities for career advancements. Some offerings are dependent upon the location of where you work and can include the following:

• Comprehensive full medical, dental and vision Insurance
• Basic Life Insurance at no cost to the employee
• Company paid short-term and long-term disability
• 12 weeks of 100% paid Parental Leave
• Health Savings Account (HSA)
• Flexible Spending Accounts (FSA)
• Retirement savings plan
• Personal Paid Time Off
• Paid holidays and company-wide Wellness Day off
• Paid time off to volunteer at nonprofit organizations
• Pet friendly office environment
• Commuter Benefits
• Group Pet Insurance
• On the job training and skills development
• Employee Assistance Program (EAP)