Operations Manager, FHS

Description

Title: Operations Manager – Foundation for Homan Square

Employee Status: Full Time-Exempt

Salary: Grade 3

Starting range of $61,600 - $77,000

Reports to: Executive Director, Foundation for Homan Square

Department: Foundation for Homan Square

Location: Chicago

Hybrid Remote: In office: T/W | Remote: M/Th/F

Department Function: Foundation for Homan Square (FHS) advances community engagement and stakeholder collaborations in the greater North Lawndale and East Garfield Park communities and the Homan Square campus in alignment with IFF’s mission and its strategic plan.

The Organization

IFF is a mission-driven lender, real estate consultant, and developer that helps communities thrive. Key to our success has been a deep sense of purpose, a broad perspective, and a relentless focus on achieving positive results. Across the Midwest we help clients from every sector, including human service agencies, health centers, schools, affordable housing developers, and healthy food grocery operators. Staff contribute extensive business experience and an unrivaled connection to the mission of IFF to the clients we serve.

Equity, Diversity, and Inclusion

Partnering to create thriving communities is at the heart of everything we do. We leverage knowledge, capital, and resources to advance equitable and transformational outcomes in under-resourced communities, guided by our commitment to be an inclusive, anti-racist and anti-oppressive institution that honors communities as asset-rich and as experts in their own stories.

Basic Job Function

This position supports the Executive Director of the Foundation for Homan Square with advanced operational support, including administrative functions, project management, strategic planning and implementation, and external stakeholder engagement. Support for the Executive Director requires the ability to regularly make operational and administrative decisions in a timely manner, using independent judgment with frequent access to complex and confidential information. The Operations Manager is responsible and accountable for the day-to-day operations of the Foundation for Homan Square and Executive Director, providing administrative oversight of the planning, implementation, and evaluation of the market plan consistent with strategic goals and objectives. The Operations Manager provides coordination and administrative support to the Executive Director and regularly interacts with market stakeholders, including the Board of Directors, Community Advisory Council, local market committees, philanthropic partners, government officials, nonprofit leaders, department leads, internal teams, and the broader community.

IFF is looking for candidates with a commitment to the work we do who can demonstrate their creativity, diligence, enthusiasm, growth-mindset, thoughtfulness, and passion to make meaningful change in the areas of economic and racial justice.

Requirements

Core Responsibilities:

1. Executive Support

• Provide high-level administrative support to the Executive Director, including managing calendars, scheduling meetings, booking travel, and processing expenses.
• Prepare correspondence, reports, presentations, and meeting materials with discretion and accuracy.
• Record and distribute minutes from board meetings and leadership sessions.
• Liaise with internal and external stakeholders, including funders, partners, and board members.
• Assist with donor communication, fundraising logistics, and grant reporting as needed.

2. Office Management

• Manage day-to-day operations of the Foundation’s administrative office.
• Oversee office supply inventory, equipment, vendor relationships, and service contracts.
• Act as the primary liaison for building-related issues, including maintenance, IT, security, and custodial services.
• Coordinate with property management and building service providers to ensure a safe and functional environment.
• Support HR and administrative processes such as onboarding, timesheets, and documentation.

3. Tenant Relations & Facility Coordination

• Serve as the primary point of contact for building tenants, responding to inquiries, requests, and maintenance issues promptly and professionally.
• Maintain a clear communication system for tenant updates, notices, and service interruptions.
• Facilitate scheduling of shared spaces, meeting rooms, and common area usage.
• Support tenant engagement efforts and maintain positive, service-oriented relationships.
• Monitor tenant needs and coordinate with property and facilities teams for timely resolution.

4. General Operations

• Coordinate logistics for internal events, board meetings, and tenant/community programs.
• Answer general phone and email inquiries, routing messages appropriately.
• Maintain organized files and records in both digital and physical formats.
• Collaborate with program staff to ensure smooth administrative workflows.
• Foster a welcoming, inclusive, and professional office environment.

Performance Measures:

1. High quality work product and timely completion of all work.

2. Maintenance of all files, contacts, reports, and systems in a timely and accurate manner to assure ready retrieval of information.

3. High level of initiative and efficient use of time on projects and day-to-day work.

4. Reports contain accurate, useful, and relevant information.

5. Cultivates a culture of openness in information sharing. Encourages open communication, cooperation, and the sharing of knowledge.

6. Models personal accountability that promotes ownership and engagement.

7. Builds and maintains effective working relationships with colleagues, peers and team members.

8. Values and supports differences in others, contributing to an inclusive work environment. Demonstrates the ability and willingness to communicate effectively with people of diverse backgrounds and experiences to create a collaborative, collegial, and caring community.

9. High level of satisfaction with both internal colleagues and external contacts.

Position Qualifications:

Education: Bachelor’s degree or equivalent combination of education and/or experience required.

Previous Experience:

• Minimum of three to five years of experience in administration, executive support, project management, or office management role. Demonstrated proofreading and editing skills. Experience with property management or tenant services preferred.
• Ability to manage multiple tasks and prioritize among them independently.
• Ability to understand and manage complex information and projects.
• Strong organizational and communication skills.
• High level of experience in various software programs including Microsoft products, with a strong emphasis on PowerPoint, Excel, Word and the ability to manage integration among various computer programs, including Google Workspace and other digital communication tools.
• Ability to handle confidential information and maintain discretion.
• Commitment to equity, community development, and the mission of the Foundation for Homan Square.

Additional Requirements: Minimal regional travel may be required. Occasional evening and weekend work may be required.

IFF does not offer the following:

• relocation package
• 100% remote
• provide sponsorship to applicants who require or will require a work permit.

Check off only some boxes in the requirements listed above? Studies have shown that marginalized communities - such as women, LGBTQ+ and people of color - are less likely to apply to jobs unless they meet every qualification. So, if you're excited about this role, we encourage you to apply.

Application Instructions: Please visit the Careers section of our website to apply online.

IFF values equity, diversity, and inclusion as part of its mission to strengthen nonprofits and the communities they serve. IFF is an equal opportunity employer and is committed to building and maintaining a culturally diverse workplace that is free of discrimination and harassment of any kind. We encourage women, minorities, individuals with disabilities and veterans to apply. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, veteran status, or any other status protected by the laws or regulations in the locations where we operate.