ICS.AI

ICS.AI was born from a simple but powerful realization: public sector organisations across the UK were struggling to harness the potential of artificial intelligence while maintaining the trust and security that their communities deserved. Eight years ago, at age 55, founder Martin Neale made the bold decision to cash in his pension and launch an AI business with an unwavering commitment to helping councils, universities, and healthcare providers adopt AI safely and responsibly.

Today, ICS.AI stands as one of the UK's fastest-growing and most trusted artificial intelligence companies, pioneering practical AI solutions that help public sector organisations streamline operations, improve citizen services, and achieve measurable outcomes. As the UK's first Microsoft AI Inner Circle Partner, the company has built its SMART: Platform to deliver guaranteed results across AI Contact Centres, Staff Copilots, and Social Care AI. With over 20 council partners and more than £12 million in annual savings identified at a single council, ICS.AI has proven that AI transformation isn't just theoretical - it delivers real, tangible benefits for communities across the United Kingdom. Their work has been recognised in Parliament for responsible AI innovation, and the company continues to lead the charge in ethical, governable AI for the public sector.