United States onlyJoin our team as a Subscription Lead Reference Librarian to drive innovation in library services and digital engagement. This role curates library collections, manages subscriptions, and leads innovation efforts that enhance access to critical child welfare resources. The Subscription Lead Reference Librarian manages the Child Welfare Information Gateway library collection by researching and selecting new material, preparing subscription-related communications, and ensuring timely dissemination of resources. This role also performs complex research requests, manages the library thesaurus, and identifies and implements available automations and deeper data analytics capabilities through configurations in the library information system to support CQI, innovation and efficiency.
Key Responsibilities
Lead data retrieval and analysis efforts to integrate subscription/dissemination data with digital collections usage data and tell meaningful, strategically oriented, data-driven stories to illustrate reach and efficacy of our subscription services.
Coordinate strategies to grow and maintain Child Welfare Information Gateway subscriptions across multiple channels.
Research, evaluate, and select new materials for the library collection to meet evolving user needs, leveraging subscriptions (EBSCO, Lexis Nexis and more), public access resources, and CB-funded resources.
Identify, test, and apply AI tools for increased automation, improved efficiency, and improved user experiences when engaging in digital collections workflows, multi-system integration, data integration, and combined search.
Work in close partnership with data and evaluation and digital marketing team as well as Alma analytics to identify trends in usage, continual improvement opportunities, and other metrics; complete monthly, quarterly, annual, and ad hoc data retrieval, analysis, and reporting tasks.
Respond to complex research requests from internal teams and external stakeholders, delivering high-quality, actionable information.
Configure and maintain library systems (Alma, Primo), for subscription content and catalog usage analytics purposes, implement modernization initiatives, and collaborate with IT teams to enhance digital access.
Maintain and update the library thesaurus and metadata standards to ensure consistency and discoverability.
Track engagement metrics, analyze KPIs, and provide actionable insights to optimize outreach and conversion strategies.
Work with program and technical teams to align dissemination strategies with project goals and audience needs.
Assist in educating internal teams on digital engagement and marketing strategies.
Maintain adherence to industry, ICF, and client/federal guidelines, embracing innovation and continuous improvement.
Engage in continual quality improvement (CQI) activities to enhance services, audience segmentation, and collection, curation, and communication across the project.
Serve on Information Gateway workgroups to align grant-related efforts with broader project goals.
Maintain trusted relationships with internal and external partners to leverage additional ICF resources that support Information Gateway’s mission.
Basic Qualifications
Bachelor’s degree inDigital Communications, Information Science, Library Science, or related degree
3-5 years copywriting and editing skills for digital content.
Working knowledge of copyright regulations and licensing requirements for digital content.
3-5 years experience in library automation, digital engagement strategies, and data-driven decision-making.
Ability to understand and apply AI tools for information retrieval, content curation, and workflow optimization.
Proficient with M365 applications (e.g. Word, Excel, and PowerPoint).
Proficient with virtual communication platforms (Teams, Zoom, Mural, etc.)
Proficient in library information system (LIS), library management system Excellent organizational and communication abilities with attention to detail.
Ability to work independently and collaboratively in a fast-paced environment.
Basic understanding of digital marketing channels (email, social media, other communication channels) including GovDelivery
Basic understanding of digital library catalog systems including Ex Libris (Alma and Primo).
1-3 years demonstrated experience in subscription analytics, campaign management, and KPIs.
Strong problem-solving skills and adaptability to new tools and technology.
Flexibility to occasionally work outside standard business hours to meet deadlines.
Preferred Skills/Experience
Master’s degree in Library and Information Science (MLIS), Digital Communications, Information Science or related field.
3–5 years of experience in library services, reference, or digital resource management.
Strong knowledge of digital copyright law, metadata standards, and thesaurus management.
Proficiency with software and platforms specific to this role, including Ex Libris (Alma, Primo), GovDelivery, and Data Harmony.
Demonstrated experience (1-3 years) providing technical assistance to federal partners.
Demonstrated experience (3-5 years) in large scale national outreach and subscription services
Professional Skills
Team player with the ability to work in a fast-paced environment
Ability to manage multiple projects simultaneously and maintain high-quality results
Great organization and time management skills.
Excellent verbal, interpersonal, and written communication skills.
Demonstrated, outstanding level of professionalism, including ability to exercise good judgment, discretion, tact, and diplomacy.
Ability to apply detailed knowledge of organizational procedures to make independent decisions
Strong attention to detail and ability to produce error-free work products
Excellent problem-solving skills with ability to analyze situations, identify existing or potential problems and recommend solutions
Ability to work with all levels of internal staff, as well as outside teaming partners
Willingness to innovate or create new approaches to reach desired goals
Sound business ethics, including the protection of proprietary and confidential information
Working at ICF
ICF is a global advisory and technology services provider, but we’re not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future.We can only solve the world's toughest challenges by building a workplace that allows everyone to thrive. We are an equal opportunity employer.Together, our employees are empowered to share theirexpertiseand collaborate with others to achieve personal and professional goals. For more information, please read our EEOpolicy.
We will consider for employment qualified applicants with arrest and conviction records.
Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals withsincerely heldreligious beliefs, in all phases of the application and employment process. To requestan accommodation,please email Candidateaccommodation@icf.com and we will be happy toassist. All information you provide will be kept confidential and will be used only to the extentrequiredto provide needed reasonable accommodations.
Read more about workplace discrimination rightsor our benefit offerings which are included in the Transparency in (Benefits) CoverageAct.
Candidate AI Usage Policy
At ICF, we are committed to ensuring a fair interview process for all candidates based on their own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) tools to generate orassistwith responses during interviews (whether in-person or virtual) is notpermitted. This policy is in place tomaintainthe integrity and authenticity of the interview process.
However, we understand that some candidates may require accommodation that involves the use of AI. Ifsuch anaccommodation is needed, candidates are instructed to contact us in advance at candidateaccommodation@icf.com. Weare dedicated to providingthe necessary support to ensure that all candidates have an equal opportunity to succeed.
Pay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position.
The pay range for this position based on full-time employment is:
$73,722.00 - $125,327.00Nationwide Remote Office (US99)
