Site Reliability Engineer - Remote

ICF is a mission-driven company filled with people who care deeply about improving the lives of others and making the world a better place. Our core values include Embracing Difference; we seek candidates who are passionate about building a culture that encourages, embraces, and hires dimensions of difference.

Our Health EngineeringSolutions(HES) team works side by side with customers to articulate a vision for success, and then make it happen. We know successdoesn'thappen by accident. It takes the right team of people, working together on the right solutions for the customer. We are looking for a seasoned SRE toestablisha culture of improvement in observability and reliability.

You will work closely with software engineering teams to ensure that applications, databases,pipelinesand APIs run reliably. You will be expected to create, set, and exceed service levelobjectivesas key indicators of application health. You will be working on a mission critical software program whose goal is to support the ecosystem ofCenters for Medicare & Medicaid Services(CMS).

Our core work hours are 10am - 4pm Eastern Time with theoptionto start earlier or work later depending on your time zone.

Key Responsibilities:

• Define and maintain SLIs, SLOs, and SLAs fortheInternet-based Quality Improvement and Evaluation System(iQIES) application.

• Performance tuningthat will model load scenarios,forecastingcapacity,andoptimizescaling strategies

• Design andoptimizethe observability stack through New Relic,CloudWatch,and Jenkins CI/CD pipelines

• Participate in root cause analysis foroperational issues and improve incidentresponse process

• Participate increating,monitoring, andoptimizingactionablealertsto respond to issuesin a timely manner

• Developtools and scripts

• Develop andmaintainJenkins CI/CD pipelines, using declarativeJenkinsfilesand foundational Groovy for pipeline logic and enhancements

• Deploy services to Fargate, EKS, Lambda, Airflow, Databases

• Manage security groups and access controls. Thoroughly understand fundamentals like security groups, IAM, managing RDS

• Apply patch management and hardening practices

• Align with DevOps andTechnical Leadsto ensureoverall strategy

• Activelyparticipatein releasesand product launcheswith expectation ofbeing onlineduringrelease windows

Required Qualifications

• 5+yearsexperiencein a software development environmentand aBachelor’sdegree;OR 3+yearsexperiencein a software development environment and aMaster’sdegree

• 5+ yearssupportinga high‑availability production environment (cloud or on‑prem)

• 3+ years of workingin a SRE rolein alarge scalecloudimplementinghigh availability andscalability

• 3+ years of experiencefocused on SRE, DevOps, or Platform Engineering

• Must be able to obtain andmaintaina public trust clearance

• Candidate mustresidein the US,be authorized towork in the US, and work must be performed in the US

• Must have lived in the US 3 full years out of the last 5 years

Preferred Qualifications

• Previouswork in a regulated healthcare or federal agency environment

• Full stack web development experience

• Expert indeploymenttechniquestominimize down-timelike Blue-Green, Canary,A/B testing approaches,and zero downtime deployments

• Understanding of security groups and access controls

• Experience with Atlassian tooling such as Jira and Confluence 

Professional Skillsand Tools:

• Cloud platform experience with AWS

• Observability: CloudWatch, New Relic or similar

• Infrastructure: Kubernetes, Docker

• IaC: Terraform

• CI/CD: Git,Jenkinsor GitHub Actions

• Database: SQL relational database

• Docker: Thorough understanding of Docker and Docker Compose. Understand best practices, caching, volume mounts,etc

• Highly effective analytical, problem-solving, and decision-making capabilities.

• Strong written and verbal communication skills 

• Ability to clearly articulate and communicate complex technical ideas to non-SREcolleagues. 

• Ability to understand project requirements and be innovative in finding solutions in highly regulated government environments. 

• Flexibility and the ability to accept a change inprioritiesas necessary. 

• Demonstrated time management skills. 

• Strong organizational skills with attention to detail. 

Job Location:

This position requires that the job be performed in the United States. If you accept this position, you should note that ICF does monitor employee work locations and blocks access from foreign locations/foreign IPaddresses, andalso prohibits personal VPN connections.

At ICF, we are committed to ensuring a fair interview process for all candidates based on their own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) tools to generate orassistwith responses during interviews (whether in-person or virtual) is notpermitted. This policy is in place tomaintainthe integrity and authenticity of the interview process. 

However, we understand that some candidates may require accommodation that involves the use of AI. Ifsuch anaccommodation is needed, candidates are instructed to contact us in advance at candidateaccommodation@icf.com. Weare dedicated to providingthe necessary support to ensure that all candidates have an equal opportunity to succeed.