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ICFIC

Senior Quality Assurance Tester (ServiceNow)

ICF is a global consulting and technology services provider that partners with government and commercial clients to deliver professional services and technology solutions. They address complex challenges in areas like energy, environment, health, and public safety.

ICF

Employee count: 5000+

Salary: 81k-139k USD

United States only

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Please note: This role is contingent upon a contract award. While it is not an immediate opening, we are actively conducting interviews and extending offers in anticipation of the award.

The Senior Quality Assurance Tester plays a critical role in ensuring the delivery of high‑quality, reliable technology solutions for government stakeholders. This role is responsible for designing and executing comprehensive test scripts that validate system functionality, performance, and usability across all user stories and project deliverables.

The Senior QA Tester delivers expert guidance on QA best practices, collaborates closely with developers and product teams, and provides detailed, actionable testing results. Success in this role requires strong proficiency in Agile methodologies, the ability to manage testing activities within sprint timelines, and a thorough understanding of system functionality prior to development.

Job Location: Remote

What you will be doing:

  • Develop and execute detailed, end‑to‑end test scripts for all user stories and project components

  • Provide recommendations on QA processes, standards, and continuous improvement

  • Document and communicate clear pass/fail results, including defect details and replication steps

  • Collaborate with developers to review findings, discuss issues, and validate resolutions

  • Participate effectively in Agile ceremonies, ensuring all testing is completed within each sprint

  • Work directly with stakeholders and technical teams to understand requirements and expected system behavior

  • Navigate applications and systems efficiently to ensure full validation of intended functionality

  • Contribute to pre‑sprint readiness by confirming understanding of functionality before development begins

Basic Qualifications:

  • US Citizenship is required (required by the federal government for this position).

  • Must be able to obtain a DHS Public Trust clearance.

  • MUST RESIDE IN THE United States (U.S.) and the work MUST BE PERFORMED in the United States (U.S.), as this work is for a federal contract and laws do apply.

  • 6+ Years experience in quality assurance testing

  • 3+ years experience testing all product backlog items (stories and tasks) and providing pass/fail documentation for each product backlog item

Desired Qualifications:

  • 3+ Years experience in developing and implementing project Software Quality Assurance Plans that conforms to the requirements of the contract.

  • 3+ years experience working autonomously as the lead for all activities involving quality assurance and compliance with applicable regulatory requirements.

  • 3+ years experience conducting regular system quality audits

  • 3+ years experience reviewing and analyzing data and documentation related to system quality.

  • 3+ years experience authoring test scripts

  • 2+ years experience working in an agile environment

  • 2+ Experience creating test scripts for UAT

  • Active DHS or DoW Public Trust clearance

  • Strong experience working in an agile environment

  • Skilled at analyzing existing system documentation to summarize existing system functionality as it relates to the project.

  • Experience working across multiple projects. 

  • Experience with ServiceNow CSM, ITSM, and App Engine

  • Has an active CSA

Professional Skills

  • Strong verbal and written communication skills

  • Proactive and highly communicative

  • Good understanding of basic system technologies as they relate to the project deliverables. 

  • Experience working in a fast-paced environment

Working at ICF

ICF is a global advisory and technology services provider, but we’re not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future.

We can only solve the world's toughest challenges by building a workplace that allows everyone to thrive. We are an equal opportunity employer.Together, our employees are empowered to share theirexpertiseand collaborate with others to achieve personal and professional goals. For more information, please read our EEOpolicy.

We will consider for employment qualified applicants with arrest and conviction records.

Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals withsincerely heldreligious beliefs, in all phases of the application and employment process. To requestan accommodation,please email Candidateaccommodation@icf.com and we will be happy toassist. All information you provide will be kept confidential and will be used only to the extentrequiredto provide needed reasonable accommodations. 

Read more about workplace discrimination rightsor our benefit offerings which are included in the Transparency in (Benefits) CoverageAct.

Candidate AI Usage Policy

At ICF, we are committed to ensuring a fair interview process for all candidates based on their own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) tools to generate orassistwith responses during interviews (whether in-person or virtual) is notpermitted. This policy is in place tomaintainthe integrity and authenticity of the interview process. 

However, we understand that some candidates may require accommodation that involves the use of AI. Ifsuch anaccommodation is needed, candidates are instructed to contact us in advance at candidateaccommodation@icf.com. Weare dedicated to providingthe necessary support to ensure that all candidates have an equal opportunity to succeed. 

Pay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position.

The pay range for this position based on full-time employment is:

$81,499.00 - $138,549.00Nationwide Remote Office (US99)

About the job

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Job type

Full Time

Experience level

Salary

Salary: 81k-139k USD

Experience

6 years minimum

Location requirements

Hiring timezones

United States +/- 0 hours

About ICF

Learn more about ICF and their company culture.

View company profile

We are ICF, a global consulting and technology services company. For over 50 years, we've been partnering with clients to help them solve their most complex challenges and navigate change. Our journey began in 1969 when Clarence 'Lucky' Lester, a Tuskegee Airman, along with three U.S. Department of Defense analysts, founded the Inner City Fund. Initially, our mission was to finance and support minority-owned businesses in winning government contracts. However, our consulting expertise soon became our primary strength, leading us to reorganize as a consulting firm named ICF Incorporated. Throughout the 1970s and 1980s, we focused on providing consulting services on energy issues to U.S. federal agencies.

Our growth and evolution have been marked by strategic expansions and a broadening of our service offerings. We went public in 1989 after acquiring Kaiser Engineering, becoming ICF Kaiser and venturing into engineering and construction services. Though ICF and Kaiser later split, our consulting business continued to thrive. In 2006, we became ICF International, reflecting our expanding global presence and the increased scope of our services, which now range from advisory to implementation and improvement. Today, with approximately 9,000 dedicated professionals across more than 90 offices worldwide, we combine deep industry expertise with cutting-edge innovation. We're passionate about making a positive impact and work across diverse sectors including energy, environment, infrastructure, health, education, social programs, public safety, and consumer and financial markets. Our commitment extends to fostering a culture where our employees feel their values align with ours, and where their work truly matters. We strive to be a catalyst for shaping a more resilient and prosperous future for our clients and the communities we serve.

Employee benefits

Learn about the employee benefits and perks provided at ICF.

View benefits

401(k) Retirement Matching

ICF offers 401(k) retirement matching.

Pet Insurance

Pet insurance is offered as a benefit.

Flexible Work Arrangements

Flexible work arrangements are offered.

Life Insurance

Life insurance is offered to employees.

View ICF's employee benefits
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