United States only*We are open to 100% remote work anywhere outside a 50-mile radius of Washington DC*
* Prefer candidates in the MD DC VA area so they can go onsite for meetings if needed and/or willingness to travel.
Senior Program Manager – Technology Implementation
Position Overview
The Senior Program Manager – Technology Implementation leads the planning, coordination, and delivery of complex technology implementation initiatives that support customer operations and strategic business outcomes. This role serves as the central point of coordination between customers, engineering teams, and internal stakeholders to ensure technology solutions are implemented effectively and aligned with customer requirements.
This position requires a strategic and delivery-focused leader who can translate customer needs into actionable requirements, guide cross-functional teams through implementation milestones, and maintain strong stakeholder alignment throughout the program lifecycle.
Key Responsibilities
Program Leadership & Delivery
Lead the planning and execution of technology implementation programs from initiation through deployment.
Develop program roadmaps, implementation schedules, and delivery milestones to ensure successful program execution.
Monitor program progress and proactively identify and mitigate risks that could impact delivery timelines.
Customer Requirements & Technical Alignment
Gather, analyze, and document customer requirements to ensure solutions meet operational and technical needs.
Translate customer and stakeholder needs into clear inputs for engineering and development teams.
Ensure alignment between customer expectations, technical capabilities, and delivery timelines.
Stakeholder Engagement & Communication
Serve as a primary liaison between customers, engineering teams, and internal stakeholders.
Facilitate stakeholder discussions to clarify requirements, resolve implementation challenges, and maintain program alignment.
Provide consistent communication on program status, milestones, and risks.
Cross-Functional Coordination
Coordinate with engineering, product, and operations teams to ensure successful system integration and deployment.
Support collaboration across technical and business teams to maintain delivery momentum and quality outcomes.
Governance Implementation & Continuous Improvement
Establish and maintain implementation frameworks, delivery tracking mechanisms, and communication cadences.
Identify opportunities to improve implementation processes and program delivery models.
Ownership & Impact
The Senior Program Manager owns the coordination and execution of implementation programs that require alignment across customers, engineering teams, and internal delivery stakeholders. This role ensures customer requirements are accurately translated into technical execution plans and that implementation milestones are met through structured program management and proactive stakeholder engagement.
By providing centralized program leadership, this role improves delivery consistency, reduces implementation risk, and ensures technology solutions are deployed effectively to meet customer needs.
Basic Qualifications
U.S. citizenship is required.
Must be able to obtain Public Trust clearance.
MUST RESIDE IN THE United States (U.S.) and the work MUST BE PERFORMED in the United States (U.S.), as this work is for a federal contract and laws do apply.
10+ years of program and people management experience, leading multiple teams.
6+ years of experience with release and configuration management of IT projects.
5+ years of experience supporting federal clients on IT / software projects.
Preferred Qualifications
M.S. in Business, Technology, Engineering, or related field.
12+ years of experience managing complex programs, technology implementations, or large-scale initiatives.
Demonstrated ability to gather customer requirements and translate them into actionable technical inputs.
Strong stakeholder engagement and communication skills across technical and non-technical audiences.
Proven ability to manage cross-functional teams and multiple delivery timelines.
Experience supporting large-scale technology or systems implementation programs.
Familiarity with Agile or hybrid program delivery environments.
Strong organizational and strategic planning skills.
Experience with low-code, no-code platforms such as Salesforce, Appian, and ServiceNow.
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Working at ICF
ICF is a global advisory and technology services provider, but we’re not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future.We can only solve the world's toughest challenges by building a workplace that allows everyone to thrive. We are an equal opportunity employer.Together, our employees are empowered to share theirexpertiseand collaborate with others to achieve personal and professional goals. For more information, please read our EEOpolicy.
We will consider for employment qualified applicants with arrest and conviction records.
Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals withsincerely heldreligious beliefs, in all phases of the application and employment process. To requestan accommodation,please email Candidateaccommodation@icf.com and we will be happy toassist. All information you provide will be kept confidential and will be used only to the extentrequiredto provide needed reasonable accommodations.
Read more about workplace discrimination rightsor our benefit offerings which are included in the Transparency in (Benefits) CoverageAct.
Candidate AI Usage Policy
At ICF, we are committed to ensuring a fair interview process for all candidates based on their own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) tools to generate orassistwith responses during interviews (whether in-person or virtual) is notpermitted. This policy is in place tomaintainthe integrity and authenticity of the interview process.
However, we understand that some candidates may require accommodation that involves the use of AI. Ifsuch anaccommodation is needed, candidates are instructed to contact us in advance at candidateaccommodation@icf.com. Weare dedicated to providingthe necessary support to ensure that all candidates have an equal opportunity to succeed.
Pay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position.
The pay range for this position based on full-time employment is:
$158,819.00 - $269,993.00Nationwide Remote Office (US99)