Salesforce Business Analyst TT

Join ICF’s IT Modernization Team — Where Innovation Meets Impact

*Candidates residing within a 50-mile radius of Washington, DC, may be required to report onsite daily to a federal agency office in the DC area. Candidates who reside outside the 50-mile radius will be considered full-time remote and will not be required to report on site daily *

ICF’s IT Modernization division is a fast-growing, dynamic technology organization seeking an experienced Business Analyst to lead requirements definition, facilitate Agile ceremonies, drive process improvements, and guide cross-functional teams through the delivery lifecycle. This role requires strong analytical capability, advanced communication skills, and the ability to challenge assumptions to ensure clarity and accuracy in requirements.

This role supports the United States Treasury Common Services Center – Technology Services.

What You’ll Do as a Senior Business Analyst

The Business Analyst will serve as a strategic partner to both business stakeholders and technical teams, leading the analysis, documentation, prioritization, and delivery of business and system requirements. This role is responsible for facilitating collaboration across teams, driving clarity in requirements, coordinating testing efforts, and supporting the delivery of high-quality functionality within each sprint cycle. The Business Analyst will mentor junior analysts, coordinate testing efforts, and support prioritization and planning activities across the program. A successful candidate should exhibit strong leadership abilities, advanced analytical skills, and a commitment to excellence.

Requirements Management

• Lead requirements-gathering sessions to ensure timely and complete elicitation.

• Write detailed user stories and acceptance criteria.

• Ensure requirements meet the SMART standard (Specific, Measurable, Achievable, Relevant, Time-bound).

• Challenge business assumptions and facilitate clarification of requirements.

• Document updates to business processes, workflows, and requirements.

• Obtain approvals for user stories, User Acceptance Testing (UAT), and production deployments.

Backlog & Planning

• Participate in backlog grooming sessions to prepare items for estimation and sprint planning.

• Work with the business team and Project Manager to prioritize the product backlog.

• Assist in the development of the project roadmap, scheduling, and resource planning.

Cross-Team Collaboration

• Act as the liaison between business stakeholders and the development team.

• Provide direction to other analysts and delegate tasks when needed.

• Collaborate with project and program teams to coordinate communications such as mass emails.

• Work with team members to ensure commitments are delivered within each sprint cycle.

• Support QA efforts by coordinating or participating in testing to reduce defects.

Client & Stakeholder Engagement

• Deliver sprint review demonstrations and communicate release information to clients.

• Research and address business inquiries in a timely manner.

• Communicate progress, risks, and requirement changes to stakeholders.

• Analyze and categorize client findings (defects, enhancements, new requirements).

Documentation & Reporting

• Prepare and maintain User Guides, SOPs, FAQs, and process documentation.

• Create and update weekly project or program reports.

• Generate change request (CR) notes and notify clients of released functionality.

Team & Program Support

• Participate in Sprint Retrospectives and provide actionable feedback.

• Assist the help desk by providing information to support case resolution.

• Identify improvement opportunities and recommend solutions.

• Mentor junior analysts and support their skill development.

• Seek mentorship to support continued professional growth.

• Take ownership of assigned work and consistently deliver high-quality results.

Salesforce Business Analyst – Qualifications

Basic Qualifications

• 3+ years of demonstrated experience in business analysis within an Agile environment.

• 3+ years of proven ability to lead requirements sessions, mentor junior staff, and manage cross-team collaboration.

• 2+ years of experience supporting Salesforce or similar CRM platforms.

• Must be able to obtain and maintain a Public Trust clearance.

• US Citizenship is required (required by the federal government for this position).

• MUST RESIDE IN THE United States (U.S.) and the work MUST BE PERFORMED in the United States (U.S.) as this work is for a federal contract and laws do apply.

Preferred Certifications and experience

• Bachelor’s degree in Business, Information Systems, or a related field (or equivalent experience).

• Certified ScrumMaster (CSM)

• Product Owner / Product Manager (POPM)

• SAFe Advanced Scrum Master (SASM)

• Salesforce Business Analyst Certification

• Salesforce System Administrator Certification.

• Exceptional analytical, communication, and documentation skills.

• Strong organizational abilities and proficiency in managing competing priorities.

Why Join ICF

At ICF, you’ll have the opportunity to work on impactful projects that transform how Federal agencies serve the public. We foster a collaborative, innovative environment where your ideas are valued, your growth is encouraged, and your work makes a real difference.

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Working at ICF

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