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i3 VerticalsIV

Software Support Analyst II

i3 Verticals provides integrated payment and software solutions to small- and medium-sized businesses and organizations in strategic vertical markets, such as the public sector, education, and healthcare.

i3 Verticals

Employee count: 1001-5000

United States only

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The Software Support Analyst II provides front-line technical support to clients for our proprietary software applications used in government system implementations.

Requirements

  • Provide front-line technical support for our proprietary software applications via phone, email and remote access in a timely manner to external clients.
  • Build and maintain effective relationships with team members, management, in-house software developers and clients.
  • Identify, troubleshoot and resolve application issues.
  • Communicate and escalate issues that cannot be resolved to the appropriate team member(s).
  • Document all reported issues and task details; analyze gathered data.
  • Deploy and provide training on software applications to new clients and new versions to current clients.

About the job

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Posted on

Job type

Full Time

Experience level

Location requirements

Hiring timezones

United States +/- 0 hours

About i3 Verticals

Learn more about i3 Verticals and their company culture.

View company profile

At the heart of i3 Verticals is a culture defined by entrepreneurialism, accountability, and a relentless focus on the client. We believe that we are stronger together, and our people drive our progress each and every day. Our mission is to help our clients grow, increase efficiency, and thrive in today's fast-moving marketplace by providing integrated payment and software solutions tailored to specific industries. We don't just sell software; we sell solutions that solve mission-critical problems for the public sector, education, healthcare, and other strategic vertical markets.

We foster a dynamic and innovative business environment where your thoughts, energy, and happiness matter. Our leadership team is driven by experienced leaders who care, maintaining an environment where innovation is welcomed and transparency is paramount. We pride ourselves on doing what we say we'll do, earning the trust of our clients through sound counsel and award-winning, U.S.-based support. Whether you are a developer building the next generation of public sector technology or a support specialist helping a local school district, at i3 Verticals, you are part of a team that values simplicity, approachability, and the shared success of our clients and communities.

Employee benefits

Learn about the employee benefits and perks provided at i3 Verticals.

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Employee Assistance Program

Support program for employees.

Pet Insurance

Voluntary pet insurance benefit.

Life Insurance

Company-paid basic life insurance.

Disability Insurance

Voluntary disability insurance coverage.

View i3 Verticals's employee benefits
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i3 Verticals

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