Audiovisual Remote Technical Support Engineer

Why We Want You:

You have experience and working knowledge of installing/supporting audiovisual systems in commercial and professional business environments. You have a strong knowledge of audiovisual best practices, as well as killer customer service skills, and you pay attention to the details. Your excellent troubleshooting skills make you the perfect person to provide service and support to existing AV systems. You are also able to support high-level network-based AV systems. You're internally motivated, a self-starter, personable, and able to prioritize responsibilities in order to meet deadlines.

What Youll Be Doing:

• Job Candidates residing outside of San Diego, CA with a strong skillset will be considered for this role.
• Remotely provide Technical Support to existing Clients Audio Video systems
• Remotely monitor Audio Video systems to proactively detect, resolve, report and prevent potential issues
• Manage Help Desk tickets for support cases
• Quickly identify and escalate high-priority issues.
• Assists with the remote installation, configuration of device software & firmware updates, peripheral equipment, within established standards and guidelines.
• Strong computer skills needed to research, diagnose, troubleshoot, and identify solutions to customer issues.
• Review system documentation and remotely support field technicians with AV system troubleshooting efforts.
• Commitment to documenting knowledge in the form of knowledge base tech notes and articles.
• Ability to follow standard procedures for proper handoff of unresolvable issues to the appropriate internal teams in order to maximize customer satisfaction.
• Exceptional customer service skills and excellent communication skills to provide prompt and accurate feedback to customers in a professional manner.
• Great interpersonal skills.
• Strong attention to detail.
• This position reports directly to the Support Manager.

What Should Be on Your Resume

• Minimum 4 years of experience in a technical support/helpdesk, Audiovisual field support role, and high profile customer service environment.
• Experience working on commercial (not residential) AV systems either in an Installation or Tech Support role.
• Must be able to read and update AV System single line drawings.

A Couple Other General Requirements

• Ability to work in the United States without sponsorship
• A valid Drivers License

Must be able to read and update AV System single line drawings.