United States onlyBecome a Field Service Coordinator and help put health first by assessing and evaluating member's needs and requirements to achieve and/or maintain optimal wellness state. The role involves meeting members in their location, spending quality time assessing their needs and barriers, and connecting them with quality services to promote their ultimate well-being and drive health outcomes.
Requirements
- Administer initial and ongoing long-term services and support (LTSS) related assessments through person-centered thinking approaches
- Contacts members both telephonically and/or in-person to establish goals and priorities, evaluate resources, develop plan of care and identify LTSS providers and community partnerships
- Development and continuous modification of Service Plan and involve applicable members of the care team in care planning
- Support members through navigation of their LTSS and related environmental and social needs
- Utilize available information pertaining to member to prevent the need for administration of duplicative assessments
- Build trust and promote independence through a collaborative relationship with the Care Coordinator, member and caregiver
- Identify transition opportunities and work closely with transition coordinators to support member choice
- Coordinating with Care Coordinator on referrals for non-capitated services and capturing all services the member is receiving
- Coordinating and consulting with Humana-contracted providers regarding delivery of LTSS services
- Participates in interdisciplinary Care team meetings (ICT)
- Connecting and referring members to community resources and third-party payers
- Assisting members in maintaining Medicaid eligibility
- Collaborate with Medical Director/Geriatrician/Care Coordinator as deemed necessary to ensure cohesive, holistic service delivery and support positive member outcomes
Benefits
- Medical, dental and vision benefits
- 401(k) retirement savings plan
- Time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave)
- Short-term and long-term disability
- Life insurance
