Philippines onlyThe HCM Analyst serves as an HR Technology point of contact for HR functional areas and assists HR to identify, plan and implement systems and process improvements. The role will involve implementation, configuration, and support of Workday applications.
The successful candidate will ideally have the experience in gathering requirements, designing, delivering, and supporting business transformation using Workday in at least 2 areas covering HCM, Reporting & Analytics, Compensation, Talent and Performance, Absence Management, Recruit, Help, Time Tracking and/or Security.
Everyday tasks will include:
- Provide BAU support to global business users and HR to include: troubleshooting system issues, defect resolution, assisting with ad-hoc reporting requests, and supporting with annual HR core Workday related processes.
- Take ownership of queries and actively manage these, focused on the user & customer experience, whilst ensuring that advice adheres to policies and procedures.
- Demonstrate an understanding in the various Workday modules, including configuration, testing, and implementation for HCM, Reporting & Analytics, Compensation, Talent and Performance, Absence Management, Time Tracking, Recruit, Help and Security.
- Gather & understand business requirements. Support with recommended solution(s)
- When required work with project managers, HR business partners and quality assurance staff to ensure that they fully understand the requirements, which includes reviewing Business Requirements, solution designs and testing documentation.
- Configure changes and updates to existing Workday modules, managing, and promoting the changes through the appropriate software development cycle and change processes.
- Support the delivery of key projects, including Workday module enhancements, other HR system implementations/changes and customer service delivery improvements.
- Prepare and run data uploads into Workday using appropriate EIB templates.
- Develop and implement scalable, flexible solutions and requirements that are extensible to future business needs.
- Look to ensure the users takes advantage of Workday best practices when required
- Partner with GTS resources to test, document, maintain, and support Workday solutions and share data with other applications when required
- Ensure all processes documentation and learning materials and FAQs are kept up to date.
- Conduct regular self-learning using existing materials available via Workday Community and other available channels.
- Actively take part and demonstrate ownership in other HR-wide team initiatives as they arise.
Qualification
- Experience working in a multi-national technology organization
- Demonstrated experience/maturity to handle confidential and sensitive information
- Proficient in Microsoft Excel, including the ability to develop complex reports using functions, formulas, and/or macros.
- Knowledge of HR systems reporting, HR process, and project management experience.
- HR experience, and a basic understanding of HR policy and procedures
- Good analytical and problem-solving skills and attention to detail
- Good attention to detail and accuracy.
- Have the ability to react quickly to changing priorities in a fast-paced environment
- Ability to work well in a team and to work on own initiative.
- Cooperative and willing to assist others.
- Strong understanding and respect for confidentiality.
- A team player with the aptitude to work independently as well as cross-functionally
- Have a proactive approach to delivering excellent customer service to all internal and external customers.
- Shows awareness of goals and standards. Follows through to ensure that quality and productivity standards are met.
- Speaks clearly, fluently and in a compelling manner to both individuals and groups.
- Writes in a clear and concise manner, using appropriate grammar, style and language for the reader.
