Enablement Analyst

Who are we?

Howden is a global insurance group with employee ownership at its heart. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 24,000 employees spanning over 56 countries.

People join Howden for many different reasons, but they stay for the same one: our culture. It’s what sets us apart, and the reason our employees have been turning down headhunters for years. Whatever your priorities – work / life balance, career progression, sustainability, volunteering – you’ll find like-minded people driving change at Howden.

Position: Enablement Analyst

Location: Remote (Grand Rapids, MI)

Why Join Howden US?

At Howden, we’re not just building a business- We’re rewriting the rules of what a global insurance broker can be. And now, it’s your turn to be part of something extraordinary. From three people and a dog to over 22,000 employees across 56 countries, we’ve grown into a $4bn revenue powerhouse with bold ambition: to become a $13bn business with 40,000 people by 2030.

We’re launching our US retail platform with the same entrepreneurial spirit that’s driven our success worldwide- and we’re looking for trailblazers to help shape the future.

Why Howden?

• You’ll Own It
  With 6,000 employee shareholders owning 34% of the company, our unique ownership model means you’re not just joining a team—you’re building a business you truly own.

• You’ll Be Empowered
  We’re a destination for talent where people are trusted to look after their clients and grow together. You’ll have the freedom to lead, backed by global scale and local expertise.

• You’ll Be Part of Something Bigger
  Our integrated platform spans broking, reinsurance, and MGA capabilities—giving you access to everything you need to deliver for clients and build something remarkable

We have always been employee-owned and driven by entrepreneurial spirit. Right from the beginning, we've focused on employing talented individuals and empowering them to make a real difference to the company, whilst building successful and fulfilling careers at the same time. Simply put, we hire talented specialists and give them what they need to make a difference for clients. Always have, always will.

What is the role?

We are seeking an Enablement Analyst to support field and operational teams by handling carrier portal access requests, carrier code inquiries, and related enablement activities.

Reporting to the Credentialing & Market Enablement Manager, the Enablement Analyst is responsible for ensuring brokers have timely access to the systems and portals required to conduct business efficiently.

What will you be doing?

Key Responsibilities

• Market Access Enablement: Execute administrative enablement activities that allow the field to access carriers and obtain quotes, including responding to portal access requests and carrier-related inquiries.

• Carrier Information Support: Provide accurate information on carrier appointments, carrier codes, and carrier setup details used by the field and internal teams.

• Portal Access Management: Set up, update, and maintain carrier portal access for users in accordance with approved appointments and internal procedures.

• Administrative Enablement Support: Handle other administrative enablement tasks that support broker and field readiness to transact with carriers.

• Request Processing & Tracking: Receive, process, and track enablement requests, ensuring timely completion and escalation of exceptions to Credentialing Specialists as needed.

Key Skills & Competencies

• Attention to Detail: Strong ability to execute administrative tasks promptly and accurately.

• Organizational Skills: Ability to manage multiple enablement requests, prioritize effectively, and meet turnaround expectations.

• Communication Skills: Clear written and verbal communication skills for responding to internal requests and coordinating with specialists.

• Systems Proficiency: Comfort working in carrier portals, insurance systems (e.g., Applied Epic), and request-tracking tools.

• Process Discipline: Ability to follow defined enablement procedures and recognize when to escalate exceptions.

Qualifications

• Bachelor’s degree in Business, Finance, Insurance, or a related field, or equivalent experience in insurance operations or administrative support.

• 2+ years of experience in insurance operations, credentialing support, market enablement, or a related role.

• Experience working with carrier portals, access requests, or system reference data is preferred.

• Familiarity with carrier appointments concept is a plus.

What do we offer in return? A career that you define.

In addition to a competitive base salary, employees are eligible to receive a discretionary bonus. Howden also offers a variety of benefits and programs, subject to eligibility, including:

• Medical, dental, and vision insurance, including healthcare savings and reimbursement accounts

• 401(k) retirement plan

• Flexible Paid Time Off and paid parental leave

• Life and Disability insurance

Our business succeeds by allowing our people to make a mark in the areas they care about most: personal development, volunteering, and fundraising for charity, or creating new insurance products that address society’s greatest challenges.

And we know that separate home and work lives don't really exist. If you're happy and healthy at home, you're more likely to be happy and fulfilled at work – and vice versa. That's why we do our best to support our people in every aspect of their lives.

Diversity and Inclusion At Howden we value diversity - there is no one Howden ‘personality type’. Instead, we’re looking for individuals who share the same values as us:

• Our successes have all come from someone brave enough to try something new

• We support each other, in the small everyday moments and the bigger challenges

• We are determined to make a positive difference, at work and beyond

We consider our people our chief competitive advantage and as such we treat colleagues, candidates, clients, and business partners with equality, fairness, and respect – regardless of age, disability, race, religion or belief, gender, sexual orientation, marital status, or family circumstances.

Our sustainability promise

We’re on a life-long journey to become an ever-more sustainable group. It's a commitment to taking care of our people and the world we live in, to doing good business, and to making a positive impact wherever we can. Our governance processes, company policies, and review systems are all geared towards our goal of making a positive impact in the world. You can read more about our sustainability work here.

What do we offer in return?

A career that you define. At Howden, we value diversity – there is no one Howden type. Instead, we’re looking for individuals who share the same values as us:

• Our successes have all come from someone brave enough to try something new

• We support each other in the small everyday moments and the bigger challenges

• We are determined to make a positive difference at work and beyond

Reasonable adjustments

We're committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs. Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours* or hybrid working*.

If you're excited by this role but have some doubts about whether it’s the right fit for you, send us your application – if your profile fits the role’s criteria, we will be in touch to assist in helping to get you set up with any reasonable adjustments you may require.

*Not all positions can accommodate changes to working hours or locations. Reach out to your Recruitment Partner if you want to know more.