Surplus Lines Support Analyst

Who are we?

Howden is a global insurance group with employee ownership at its heart. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 24,000 employees spanning over 56 countries.

People join Howden for many different reasons, but they stay for the same one: our culture. It’s what sets us apart, and the reason our employees have been turning down headhunters for years. Whatever your priorities – work / life balance, career progression, sustainability, volunteering – you’ll find like-minded people driving change at Howden.

Why Join Howden US?

At Howden, we’re not just building a business- We’re rewriting the rules of what a global insurance broker can be. And now, it’s your turn to be part of something extraordinary. From three people and a dog to over 22,000 employees across 56 countries, we’ve grown into a $4bn revenue powerhouse with bold ambition: to become a $13bn business with 40,000 people by 2030.

We’re launching our US retail platform with the same entrepreneurial spirit that’s driven our success worldwide- and we’re looking for trailblazers to help shape the future.

Why Howden?

• You’ll Own It
  With 6,000 employee shareholders owning 34% of the company, our unique ownership model means you’re not just joining a team—you’re building a business you truly own.

• You’ll Be Empowered
  We’re a destination for talent where people are trusted to look after their clients and grow together. You’ll have the freedom to lead, backed by global scale and local expertise.

• You’ll Be Part of Something Bigger
  Our integrated platform spans broking, reinsurance, and MGA capabilities—giving you access to everything you need to deliver for clients and build something remarkable

We have always been employee-owned and driven by entrepreneurial spirit. Right from the beginning, we've focused on employing talented individuals and empowering them to make a real difference to the company, whilst building successful and fulfilling careers at the same time. Simply put, we hire talented specialists and give them what they need to make a difference for clients. Always have, always will.

What is the role?

We are seeking a Surplus Lines Support Analyst to provide centralized pre-bind support to the field by preparing surplus lines paperwork, validating quotes prior to bind, and tracking renewal timing. Reporting to the Surplus Lines Field Specialist, this role focuses on executional support and processing to ensure required documentation, data, and reports are complete and organized prior to binding.

The Support Analyst plays a key role in enabling efficient field support while maintaining regulatory and operational standards and escalating complex issues to the Field Specialist as needed.

What will you be doing?

Key Responsibilities

• Pre-Bind Paperwork Preparation: Prepare and organize required documents and data needed for surplus lines quotes prior to binding.

• Quote Validation: Review quotes for completeness, accuracy, and compliance with applicable surplus lines requirements prior to bind.

• Reporting Support: Prepare and validate standard reports and data outputs used by the field and surplus lines team to support quoting activity.

• Renewal Planning Support: Support the Surplus Lines Field Specialist inproactively tracking renewal dates and seasonal volume trends to support readiness for peak surplus lines renewal periods.

• Request Intake & Triage: Receive, process, and track surplus lines pre-bind requests from the field; complete defined tasks and route questions or exceptions to the Field Specialist as appropriate.

• Documentation Review: Verify that required surplus lines forms, disclosures, and supporting documentation are present and properly completed prior to bind.

• Attention to Detail: Strong ability to review paperwork, quotes, and reports for completeness and accuracy.

• Organizational Skills: Ability to manage multiple tasks, requests, and deadlines in a fast-paced, field-facing environment.

• Communication Skills: Clear written and verbal communication skills for coordinating with field teams and internal partners.

• Systems Proficiency: Comfort working in insurance systems (e.g., Applied Epic, InsCipher), databases, and standard reporting tools.

• Execution Focus: Ability to follow defined processes, recognize exceptions, and escalate appropriately to the Field Specialist.

• Bachelor’s degree in Business, Finance, Insurance, or a related field, or equivalent experience in insurance operations or administrative support.

• 2+ years of experience in insurance operations, surplus lines support, or a related role.

• Experience preparing insurance paperwork, performing data checks, or supporting quote-related processes is preferred.

• Experience working in insurance management systems (e.g., Applied Epic) is preferred.

• Familiarity with surplus lines concepts or insurance regulatory environments is a plus.

Compensation and Benefits

• The expected base salary range for this role is $65,000 - $85,000; actual base salary will be determined based on factors including candidate experience and work location. This role is classified as [non-exempt/exempt] under the Fair Labor Standards Act (FLSA).

  In addition to a competitive base salary, employees are eligible to receive a discretionary bonus. Howden also offers a variety of benefits and programs, subject to eligibility, including:

Medical, dental, and vision insurance, including healthcare savings and reimbursement accounts401(k) retirement planFlexible Paid Time Off and paid parental leaveLife and Disability insurance

What do we offer in return? A career that you define.

Our business succeeds by allowing our people to make a mark in the areas they care about most: personal development, volunteering, and fundraising for charity, or creating new insurance products that address society’s greatest challenges. And we know that separate home and work lives don't really exist. If you're happy and healthy at home, you're more likely to be happy and fulfilled at work – and vice versa. That's why we do our best to support our people in every aspect of their lives.

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Our sustainability promise

We’re on a life-long journey to become an ever-more sustainable group. It's a commitment to taking care of our people and the world we live in, to doing good business, and to making a positive impact wherever we can. Our governance processes, company policies, and review systems are all geared towards our goal of making a positive impact in the world. You can read more about our sustainability work here.

What do we offer in return?

A career that you define. At Howden, we value diversity – there is no one Howden type. Instead, we’re looking for individuals who share the same values as us:

• Our successes have all come from someone brave enough to try something new

• We support each other in the small everyday moments and the bigger challenges

• We are determined to make a positive difference at work and beyond

Reasonable adjustments

We're committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs. Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours* or hybrid working*.

If you're excited by this role but have some doubts about whether it’s the right fit for you, send us your application – if your profile fits the role’s criteria, we will be in touch to assist in helping to get you set up with any reasonable adjustments you may require.

*Not all positions can accommodate changes to working hours or locations. Reach out to your Recruitment Partner if you want to know more.