Technical Support Engineer (Integrations & Product) | SpringWater team | Bas

We're looking for a Technical Support Engineer who combines strong technical depth with a natural ability to communicate clearly and empathetically. If you thrive in a high-ownership environment where your work directly shapes the product and the customer experience - you’ll feel at home here.

Requirements

• 1+ years of experience in a customer facing technical role, preferably at a SaaS company
• Solid front-end skills - proficiency in JavaScript, HTML, and CSS is required
• Good understanding of REST APIs and the ability to debug integration issues using browser developer tools
• Fluent written and spoken English - clear, professional, and warm in tone
• Tech-savvy with the ability to quickly grasp complex user flows and work confidently across different software applications and environments
• Self-directed, reliable, and proactive - someone who identifies problems and acts on them without waiting to be asked

Benefits

• Real impact: High-impact ownership in a small team working closely with leadership - your work is visible, directly shapes growth.
• Growth ownership: High autonomy over your domain, with the trust and resources to execute well.
• Flexibility: Remote-first setup - work where and how you’re most effective.
• Growth support: Real room to grow, with a learning budget to improve execution.
• Flat structure: Direct access to decision-makers, and the ability to influence direction without layers of approval.