Technical Support Engineer (Integrations & Product) | SpringWater team | Based i

Your day-to-day

Drive technical resolution - Troubleshoot integration issues, debug tracking and API problems, and review customer implementations directly to guide users through complex technical setups.
Build and maintain integrations - Develop and maintain integrations with third-party platforms, ensuring reliable connectivity and a seamless experience for customers across different tech stacks.
Maintain and improve documentation - Keep the help center, API docs, and integration guides accurate, comprehensive, and easy to use - including written articles, tutorials, and video walkthroughs
Own the support experience - Respond to customer inquiries via chat and email with clarity and empathy, jump on calls or screenshares when a problem needs a deeper look, and occasionally reach out to new customers to help them get started with the product.
Become a product and industry expert - Continuously deepen your knowledge of FirstPromoter and the broader affiliate and referral marketing space, so customers always have a reliable, knowledgeable expert to turn to.
Contribute cross-functionally - Share structured customer feedback with product and development teams. Collaborate with engineers and customer success on shared priorities.

Your skills and experience

1+ years of experience in a customer facing technical role, preferably at a SaaS company.
Solid front-end skills - proficiency in JavaScript, HTML, and CSS is required.
Good understanding of REST APIs and the ability to debug integration issues using browser developer tools.
Fluent written and spoken English - clear, professional, and warm in tone.
Tech-savvy with the ability to quickly grasp complex user flows and work confidently across different software applications and environments.
Self-directed, reliable, and proactive - someone who identifies problems and acts on them without waiting to be asked.
Nice to have:
Familiarity with affiliate marketing, billing platforms, or subscription SaaS workflows.
1-2 years experience with React or Vue.
Ruby/Rails or other server-side experience.
Experience with Intercom.

Benefits for you

Real impact: High-impact ownership in a small team working closely with leadership - your work is visible, directly shapes growth. You influence decisions and priorities, not just execute tasks.
Growth ownership: High autonomy over your domain, with the trust and resources to execute well.
Flexibility: Remote-first setup - work where and how you’re most effective.
Growth support: Real room to grow, with a learning budget to improve execution.
Flat structure: Direct access to decision-makers, and the ability to influence direction without layers of approval.

Compensation

Gross salary 3000-5000 Eur/month, depending on your experience and skills.