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OmnisendOM

Senior Technical Solutions & Integration Specialist

Omnisend is an ecommerce-tailored email & SMS marketing automation platform that helps businesses to increase their sales by converting their visitors and retaining their customers.

Omnisend

Employee count: 201-500

Salary: 25k-25k EUR

BG and PL only

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Working at Omnisend is... kind of boring.

Not the soul-crushing kind of boring — more like the “no drama, no chaos, just smart people doing great work” kind. The kind that lets you focus on what matters, without pointless meetings, micromanagement, or bureaucracy. We’re data-driven. We test, we iterate, we improve. Gut feelings don’t drive decisions — insights do. We trust each other. We’re transparent, give real feedback, and actually listen. No egos, no hand-holding — just a team of experienced professionals moving fast, adapting easily, and delivering impact. Omnisend is customer-funded and customer-driven. Our work is rooted in solving real problems that help ecommerce brands grow. No empty promises — we bring in results. And yes, we have fun. But the grown-up kind — workations, team gatherings, the occasional party. No forced fun, no awkward icebreakers. Just genuine moments with a team that actually enjoys working together.
We move fast. We are flexible and adaptable to an ever-changing business environment to deliver value to our customers. Running lots of experiments and validations helps us to deliver what truly matters. Data-driven nature enables us to measure real impact and adjust. Customer feedback and daily contact create opportunities to solve problems our customers really need to be solved.
As a Senior Technical Solutions & Integration Specialist, you’ll solve complex technical problems across Omnisend’s platform on a daily basis. Your core responsibility is technical solution ownership — investigating issues, understanding how different systems interact, and ensuring reliable outcomes for customers. A significant part of the role involves API-based and webhook-driven integrations, including third-party platforms.

What you’ll do @ Omnisend:

  • Investigate and resolve technical solution tickets from Customer Support/Customer Success/Sales and other customer-facing teams on a daily basis, taking full ownership from diagnosis to resolution.

  • Debug complex issues involving APIs, webhooks, data flows, and system-to-system communication.

  • Provide clear, technically accurate explanations to customers and internal teams when required.

  • Identify recurring issues and propose improvements, fixes, or process changes.

  • Collaborate with Product and Engineering teams through reporting bugs and follow up to resolution.

  • Support and maintain third-party integrations as part of the broader technical solution landscape.

  • Contribute to internal documentation and Knowledge Base articles and stay up to date with product teams and their releases.

  • Be a team player with a collaborative mindset to drive team-level and company-level KRs to delivery

What we expect you’ll bring:

  • Strong experience solving complex technical issues in a SaaS or platform environment.

  • Solid understanding of REST APIs, webhooks, and asynchronous communication.

  • Understanding of JavaScript, HTML/CSS, and experience with browser Developer Tools.

  • Ability to reason about application architecture, integrations, and failure modes.

  • Confidence working with API and platform documentation to make technical decisions.

  • Ownership mindset: you don’t just solve tickets, you improve the system behind them.

Work schedule:

    We are currently looking for a colleague who can work 8AM - 5PM EET (Flexibility to adjust the start or end time by 1 hour). You will work 9-hour shifts, with a 1-hour break.

What we offer in return:

  • Gross salary starting point from 2100 EUR/month based on experience;

  • Quarterly salary reviews.

  • Unlimited learning budget for self-improvement after 3 months.

  • Private health insurance.

  • Unlimited access to psychotherapy.

  • Workstation budget (420 EUR).

  • Work anniversary gifts (like home cleaning services).

  • Attractive workations and team-led team-building events.

  • Working methods and best practices inspired by Silicon Valley’s top tech companies.

  • Senior colleagues (70%+) creating a high-performing environment that accelerates your growth.

Omnisend is a customer-centric product-focused company where you will be instrumental in creating a global product — Email and SMS marketing platform to drive rapid e-commerce stores growth and accelerate online businesses expansion, a platform with a well-established position in the US.
Seamless integration with all major Ecommerce platforms, ready-made automation and email templates, flexible segmentation, and award-winning 24/7 customer support — Omnisend makes it simple for businesses of all sizes to sell more without breaking the bank. "Great marketing needs to be expensive" is proven to be wrong every day by 150,000+ Omnisend customers who are successfully growing their businesses through Email and SMS marketing. Every $1 spent on Omnisend platform makes 68$ on average for our customers.

About the job

Apply before

Posted on

Job type

Full Time

Experience level

Senior

Salary

Salary: 25k-25k EUR

Location requirements

BulgariaPoland

Hiring timezones

Poland +/- 0 hours, and 1 other timezone

Job categories

Customer ExperienceTechnical SupportSolutions EngineeringIntegration SpecialistAPI Support

Skills

REST APIsWebhooksJavaScriptHTMLCSSDeveloper ToolsSaaSAPI DocumentationAsynchronous CommunicationSystem ArchitectureThird Party IntegrationsInter System CommunicationAdjustMake

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About Omnisend

Learn more about Omnisend and their company culture.

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We are Omnisend, an e-commerce-tailored email and SMS marketing automation platform designed to help businesses grow by building stronger relationships with their customers. Our journey began in 2014 when our co-founders, Rytis Lauris and Justas Kriukas, established the company, then known as Soundest. We saw a clear need for a tool that would empower e-commerce merchants to make their marketing relevant by sending personalized messages to the right person, at the right time, and through the right channel. This vision has driven us to evolve from a simple email marketing service to a comprehensive omnichannel marketing automation platform that is trusted by over 125,000 online stores worldwide.

Our mission is to help e-commerce businesses of all sizes to increase their sales without increasing their workload. We achieve this by providing a powerful yet user-friendly platform that combines email marketing, SMS, and web push notifications into a single, seamless workflow. We're proud to offer a rich library of pre-built automation workflows, customizable templates, and a drag-and-drop editor that makes creating beautiful, on-brand campaigns effortless. We believe that sophisticated marketing shouldn't be intimidating, which is why we've focused on creating tools that are intuitive and accessible to everyone, from seasoned marketers to small business owners just starting out. We are a customer-funded company, which means our primary focus is on delivering value to our clients. This customer-centric approach has been the cornerstone of our stable and consistent growth. We are a team of passionate professionals who thrive on solving real-world problems for e-commerce brands, and we are committed to providing award-winning 24/7 customer support to help our clients succeed.

Employee benefits

Learn about the employee benefits and perks provided at Omnisend.

View benefits

Company retreats

Annual team trips to a chosen country.

Unlimited access to psychotherapy

Unlimited access to psychotherapy sessions.

Company events

Team-led team-building events and other celebrations.

Private health insurance

Private health insurance is provided to all employees.

View Omnisend's employee benefits
Claim this profileOmnisend logoOM

Omnisend

Company size

201-500 employees

Founded in

2014

Chief executive officer

Rytis Lauris

Markets

Email MarketingSMS MarketingMarketing AutomationE commerce ToolsCustomer EngagementRetail TechnologySaaSDigital MarketingMarketing Technology (MarTech)Channel Marketing

Employees live in

United Kingdom
View company profile

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